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Kayako VS WalkMe

Compare Kayako VS WalkMe and see what are their differences

UserGuiding
Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement. featured
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Kayako logo Kayako

Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

WalkMe logo WalkMe

WalkMe is a game-changing platform that instantly simplifies the online user experience.
  • Kayako Landing page
    Landing page //
    2023-04-09
  • WalkMe Landing page
    Landing page //
    2022-09-26

Kayako videos

+ Add

Good or Bad: Sadako Vs Kayako Review

More videos:

  • Review - Octo: Sadako VS Kayako - Review
  • Review - SADAKO VS KAYAKO (2017) 💀 Spoiler-Free Horror Movie Review

WalkMe videos

+ Add

WalkMe.com Introduction Video - Add A Walkthrough Step By Step Guide To Your Site

More videos:

  • Demo - WalkMe demo
  • Demo - WalkMe for salesforce Editor Demo

Category Popularity

0-100% (relative to Kayako and WalkMe)

Kayako

WalkMe

Customer Support
100 100%
Customer Support
0% 0
User Onboarding And Engagement
0 0%
User Onboarding And Engagement
100% 100
Help Desk
100 100%
Help Desk
0% 0
User Engagement
0 0%
User Engagement
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Kayako and WalkMe

Kayako Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Kayako is a customer service software platform that enables businesses to effectively manage and support their customers. It provides a suite of tools and features designed to streamline customer support processes and enhance the overall customer experience.
Source: www.bolddesk.com
11 Best Help Desk Software to Totally Check out in 2020!
The intuitive help desk ticketing system helps you manage and close tickets with much ease. Kayako offers a lot of useful features like email integration, service level agreement management, knowledge base management, a self-service portal, network monitoring, automated routing and alerts. Kayako is also a context-driven tool that lets you keep track of every customer...
Source: surveysparrow.com
Best helpdesk software of 2020: for ticketing and support
Kayako is a help desk software offering that focuses on ease to use, and fosters a personal conversation with the customer. Standout features include support for the creation of multiple help centers each with their own content (termed Multibrand), live chat support, canned responses for common questions, support for SLA’s, and the ability to automate the workflow with smart...
Source: www.techradar.com
A ClickDesk Alternative that scales with your business.
With over 750+ integrations Kayako is way ahead of the competition. As one of the best ClickDesk alternatives, Kayako enables you to connect to all the apps your team already uses. As your business grows automation becomes crucial and Kayako helps save you time and money through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
The Kayako Alternative for your Enterprise.
As a Kayako user, you have hardly any choice of integrations, be it CRMs or Accounting apps. You might have to stop using your favorite CRM and reluctantly move to one that Kayako is integrated with. Or you could use HappyFox - the best Kayako Alternative and give your company the freedom to use a host of integrations in CRMs, eCommerce, Accounting and even Screencasts.
Source: www.happyfox.com

WalkMe Reviews

8 Best Usetiful Alternatives and Competitors That Are More Professional
WalkMe doesn’t have public pricing, but most of its users agree on pricing plans that vastly change in the 5-figure range. The average pricing for the small teams seems to be around $10,000/year, but since WalkMe is an enterprise solution that specializes as a DAP for large organizations, you might have to multiply the alleged numbers.
Source: userguiding.com
The 7 Best WalkMe Alternatives in 2023
Having provided a high-level overview of WalkMe and its potential benefits, we should also put the spotlight on a few areas where WalkMe might not hit a perfect ten. After all, having the full picture will help you feel more confident about whether it's the right fit for you or if it's time to size up the other contenders in the ring. Let's dig deeper and see what other...
Source: helpjuice.com
10 Best Hotjar Alternatives You Should Use
“WalkMe” has long been a highly rated web analytics platform. What makes it a great substitute for Hotjar is the ability to offer a comprehensive solution. So, whether you want to have better insights or the advanced tools to keep an eye on every activity performed by a visitor, it can live up to your expectations with aplomb.
Source: beebom.com
We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
WalkMe is an on-premise solution, so you have to install it before using it. This can become a little bit messy, since installing WalkMe inside your system requires a lot of technical knowledge. You need to put a lot of effort just to get started with WalkMe.
Source: userpilot.com
Appcues Alternatives and Competitors
WalkMe is pricey (allegedly their pricing packages can range from $9-50k) and requires a lot of technical knowledge especially for the installation of the product since it’s an on-premise solution. But they became a pioneer in product walkthroughs, offering great walkthroughs (rules-based, etc), and have in-depth analytics and trusted among large enterprises.
Source: blog.userguiding.com

Social recommendations and mentions

Based on our record, Kayako seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Kayako mentions (1)

  • What ticketing software isn't hot garbage?
    One we used at a previous place, Https://kayako.com/ Small company, I'm sure there was not much effort put in customizing it. No idea on pricing but wouldn't expect it to be on the high side. Source: over 2 years ago

WalkMe mentions (0)

We have not tracked any mentions of WalkMe yet. Tracking of WalkMe recommendations started around Mar 2021.

What are some alternatives?

When comparing Kayako and WalkMe, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

UserGuiding - Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.

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