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Kuwaiba VS Freshservice

Compare Kuwaiba VS Freshservice and see what are their differences

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Kuwaiba logo Kuwaiba

Kuwaiba is an open source, enterprise grade network inventory and CMDB for your telecommunications and IT infrastructure

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • Kuwaiba Landing page
    Landing page //
    2021-09-04
  • Freshservice Homepage
    Homepage //
    2024-05-06

Kuwaiba features and specs

  • Open Source
    Kuwaiba is an open-source platform, meaning it is freely available for users to download, modify, and distribute. This allows organizations to customize the software to meet their specific needs without the cost of licensing fees.
  • Network Design and Management
    Kuwaiba provides robust tools for designing and managing complex network infrastructures. Its features facilitate modeling and planning, which can improve the efficiency and reliability of network operations.
  • Community Support
    Being open source, Kuwaiba benefits from a community-driven development process where users and developers can contribute to the software, share knowledge, and provide support to one another.
  • Integration Capabilities
    Kuwaiba can be integrated with various other systems and platforms, enhancing its functionality and enabling users to create a more cohesive IT environment.

Possible disadvantages of Kuwaiba

  • Steep Learning Curve
    New users may find Kuwaiba complex and challenging to learn, particularly those without prior experience in network design and management tools.
  • Limited Documentation
    The available documentation for Kuwaiba may not be as comprehensive or user-friendly as that for some commercial solutions, potentially making it more difficult for users to troubleshoot issues on their own.
  • Support and Maintenance
    Unlike commercial network management solutions, Kuwaiba does not offer formal customer support, which can be a drawback for organizations needing guaranteed maintenance or troubleshooting services.
  • Scalability Issues
    While Kuwaiba is suitable for small to medium-sized networks, it might not scale as effectively for very large, enterprise-level network infrastructures without significant customization and optimization.

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Kuwaiba videos

+ Add

List Types and Device Layouts in Kuwaiba 2.0

More videos:

  • Review - Physical Connections with Kuwaiba 2.0 Part I
  • Review - First Steps with Kuwaiba 2.0 Web Service API II

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Category Popularity

0-100% (relative to Kuwaiba and Freshservice)

Kuwaiba

Freshservice

Network Scanning
100 100%
Network Scanning
0% 0
Project Management
0 0%
Project Management
100% 100
Inventory Management
100 100%
Inventory Management
0% 0
IT Management
0 0%
IT Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Kuwaiba and Freshservice

Kuwaiba Reviews

We have no reviews of Kuwaiba yet.
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Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Kuwaiba mentions (0)

We have not tracked any mentions of Kuwaiba yet. Tracking of Kuwaiba recommendations started around Mar 2021.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

What are some alternatives?

When comparing Kuwaiba and Freshservice, you can also consider the following products

Total Network Inventory - Total Network Inventory is a piece of software designed to help with managing software inventory and auditing PC systems.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

OSP Insight - Enterprise Software, built by OSP Engineers, to plan, build, and operate a better fiber optic network. Connect with us to see why fiber network and broadband operators have chosen OSPInsight for over 25 years.

Basecamp - A simple and elegant project management system.

Telvent ArcFM - シンフォート（SIMFORT）の口コミを知りたい人のためのサイトです。シンフォート（SIMFORT）の効果を確認してから購入したいですよね。事前にシンフォート（SIMFORT）の口コミをチェックするのは大事ですよ！

Redmine - Flexible project management web application

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