Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than Kyno. We know about 12 links to it since March 2021 and only 10 links to Kyno. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Some built-in tools in Resolve, Premiere, etc can be useful for this. Also, you might want to check out Kyno. https://lesspain.software/kyno/. Source: about 1 year ago
A logger plugin like Kyno? You can set markers, names, ect. And then export the metadata to excel spreadsheet, has batch features and can be licensed for a team setting - check it out at https://lesspain.software/kyno/. Source: over 1 year ago
Actually developing something like Kyno would be a better idea. It has been discontinued and there really isnt anything like it. Source: almost 2 years ago
Sounds like something Kyno should be able to do... Would definitely recommend trying the trial before committing any money though, just to make sure! Source: about 2 years ago
Kyno has a drilldown feature that will load all videos in a folder and subfolders. You can tag things and filter by date and more. Source: about 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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