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LiveAgent VS Adobe Captivate

Compare LiveAgent VS Adobe Captivate and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Adobe Captivate logo Adobe Captivate

Adobe Captivate is a rapid responsive authoring tool that is used for creating elearning content...
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Adobe Captivate Landing page
    Landing page //
    2021-12-19

LiveAgent

Website
liveagent.com
Pricing URL
Official LiveAgent Pricing
$ Details
freemium $9.0 / Monthly (Small)
Platforms
Browser Android iOS
Release Date
2004 June
Edit details

Adobe Captivate

Website
adobe.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Adobe Captivate features and specs

No features have been listed yet.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Adobe Captivate videos

+ Add

What is Adobe Captivate (2019 release)?

More videos:

  • Tutorial - Adobe Captivate VR - How to use it and Review
  • Review - Introduction to Adobe Captivate 2019

Category Popularity

0-100% (relative to LiveAgent and Adobe Captivate)

LiveAgent

Adobe Captivate

Customer Support
100 100%
Customer Support
0% 0
Online Learning
0 0%
Online Learning
100% 100
Help Desk
100 100%
Help Desk
0% 0
Education
0 0%
Education
100% 100

Questions and Answers

As answered by people managing LiveAgent and Adobe Captivate.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Adobe Captivate. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Adobe Captivate

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Adobe Captivate Reviews

Exploring Top 5 Articulate 360 Alternatives: A Comprehensive Guide to E-Learning Authoring Tools
Adobe Captivate is a powerful eLearning authoring tool known for its advanced features and versatility. It excels in creating interactive, engaging eLearning content, including simulations, quizzes, and responsive courses. Adobe Captivate is suited for experienced eLearning professionals who require a high degree of control and customization in their course creation.
Source: scienceandliteracy.org
5 Essential Methods to Convert Word to SCORM + 7 Expert Tips for Seamless Conversion
Convert the Word document into images or plain text. You can use Adobe Acrobat or an online converter for this purpose. In Adobe Captivate, select “Media” and then choose “Image” to import the converted images or “Text” if you have extracted text.In Adobe Captivate, click on “Media” and then opt for “Image” to bring in the converted pictures. If you’ve extracted text, select...
Source: scienceandliteracy.org
16 SCORM Software Tools for eLearning
Adobe Captivate is an authoring tool that comes as a standalone slide-based content maker with a quiz builder, an interactive video creator, and a content library. Basically, it offers functionality comparable to that of Articulate and iSpring, but with some more advanced features. For example, it has a separate instrument for making software simulations and a tool that...
Source: www.ispringsolutions.com
Top 8 eLearning Authoring Tools: The Ultimate Comparison
Adobe Captivate is a professional-level tool for developing eLearning content and responsive learning experiences on mobile devices. It’s a fully-featured authoring solution that gives you vast control over all aspects of your course and allows for customization via advanced programmatic elements such as objects, variables, and triggers.
Source: www.ispringsolutions.com
The 5 Best eLearning Authoring Tools: Top Picks for 2020
There’s no special dedicated tool for building conversation simulations or character-driven dialogs in Adobe Captivate, so if these are a big part of your training design, it may not be the best pick. However, Captivate is traditionally a preferred choice for developing software simulations with the help of effects, triggers, and slide settings. This allows for a lot of...
Source: www.ispringsolutions.com

What are some alternatives?

When comparing LiveAgent and Adobe Captivate, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Adobe Learning Manager - Adobe Learning Manager (formerly Adobe Captivate Prime LMS) is easy to setup and helps in delivering engaging learning experiences in a personalized manner across devices.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Udemy - Online Courses - Learn Anything, On Your Schedule

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Moodle - Moodle is the world's most popular learning management system. Start creating your online learning site in minutes!

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