Software Alternatives, Accelerators & Startups

LiveAgent VS B2B Rocket AI

Compare LiveAgent VS B2B Rocket AI and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

B2B Rocket AI logo B2B Rocket AI

Experience the future of sales automation with B2B Rocket's AI agents. Transform your sales process, drive leads, and boost revenue. Get started today.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • B2B Rocket AI Landing page
    Landing page //
    2023-08-05

B2B Rocket is not your average sales automation software.

It's like strapping a powerful rocket booster to your sales team, equipping them with AI-driven agents that can navigate the entire sales lifecycle with finesse. From the initial spark of lead generation to the fiery conversion stage, this platform has got you covered.

With proprietary AI technology at its core, B2B Rocket is here to revolutionize your sales approach and help you reach new heights of success.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

B2B Rocket AI features and specs

  • AI-Driven Agents
  • Lead Generation
  • Meeting Scheduling

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

B2B Rocket AI videos

B2B Rocket AI

Category Popularity

0-100% (relative to LiveAgent and B2B Rocket AI)
Customer Support
100 100%
0% 0
Sales
0 0%
100% 100
Help Desk
100 100%
0% 0
Sales Automation
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and B2B Rocket AI.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

B2B Rocket AI's answer:

B2B Rocket's core strength lies in its proprietary AI technology. The platform leverages artificial intelligence to power its agents, allowing for personalized, natural language interactions with prospects. This AI-driven approach ensures warm, engaging, and effective communication that sets it apart from traditional sales automation tools.

Customization for Brand Alignment: B2B Rocket allows users to customize their AI agents, making them a perfect reflection of the brand's voice and goals. By tailoring the agent's interactions, businesses can create a more authentic and cohesive customer experience, setting them apart from competitors.

Seamless Meeting Scheduling: B2B Rocket's AI agent acts as a master scheduler, intelligently setting up meetings with optimal timing. This capability enhances the chances of successful connections with prospects, ultimately leading to more conversions and increased sales.

Actionable Insights and Analytics: The platform provides detailed analytics that offer valuable insights into

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

B2B Rocket AI's answer:

Choosing B2B Rocket over its competitors offers several compelling advantages that set it apart as the top choice for sales automation:

Advanced AI Technology: B2B Rocket harnesses cutting-edge AI technology to power its agents, providing natural language processing and personalized engagements. This level of AI sophistication ensures more authentic and effective interactions with prospects, giving it an edge over competitors with standard automation tools.

Customization and Brand Alignment: Unlike many competitors, B2B Rocket allows users to customize their AI agents to align perfectly with their brand voice and goals. This customization creates a unique and cohesive customer experience, enhancing brand identity and differentiation.

Seamless Meeting Scheduling: B2B Rocket's AI agent acts as a master scheduler, setting up meetings with optimal timing. This feature increases the chances of successful connections, a critical aspect in the B2B sales process, giving it an advantage over competitors that lack this capability.

Actionable Insights: B2B Rocket provides detailed analytics that offer valuable insights into sales performance. Users can make data-driven decisions, identify areas for improvement, and optimize their sales strategy accordingly. This level of actionable insights sets B2B Rocket apart from competitors with limited analytics offerings.

Flexibility in Pricing: B2B Rocket offers flexible pricing plans, ensuring that businesses of all sizes can access its powerful sales automation tools. This inclusivity in pricing differentiates it from competitors with rigid pricing structures that may not be affordable for smaller businesses.

B2B Focus: B2B Rocket is tailored exclusively for B2B sales teams, addressing the specific needs and complexities of business-to-business transactions. Its competitors may offer generic sales automation solutions that may not cater specifically to B2B requirements.

Dedicated Customer Support: B2B Rocket prioritizes exceptional customer support, with its service team readily available to assist users when needed. This level of personalized support and assistance distinguishes it from competitors that may not offer the same level of attention to customer needs.

Risk-Free Trial: B2B Rocket offers a risk-free trial period, allowing potential users to explore its features and benefits before making a commitment. This risk-free trial demonstrates the company's confidence in its product and gives users the opportunity to assess its suitability for their business.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and B2B Rocket AI. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and B2B Rocket AI

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

B2B Rocket AI Reviews

  1. Rakeshchauhan
    A Smart and Effective Platform for B2B Marketing and Sales

    B2B Rocket is an AI platform that generates leads, sales, and revenue for my B2B business. It engages, qualifies, and schedules meetings with prospects. It also tracks and reports my email campaigns and conversions. B2B Rocket is a time-saving and effective B2B solution. I highly recommend it.

    👍 Pros:    Optimized meeting
    👎 Cons:    Higher base price
  2. kumarjugal1806

    B2B Rocket stands out for its innovative use of AI to automate the sales process effectively. Virtual sales assistants, powered by AI agents, streamline tasks from finding leads to scheduling meetings, saving significant time and resources. Its ability to increase sales efficiency and productivity is commendable, making it a valuable tool for B2B businesses.

  3. I've had a fantastic experience with Success.ai, as it effectively oversees and tailors campaigns, facilitating conversion-driving efforts and turning leads into measurable outcomes.

    🏁 Competitors: None

What are some alternatives?

When comparing LiveAgent and B2B Rocket AI, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HubSpot - Grow Better With HubSpot: Software that's powerful, not overpowering. Seamlessly connect your data, teams, and customers on one CRM platform that grows with your business.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Paddle CRM - The Reviews & Messaging Platform For Local Business

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Reviews Manager - Boost your business’s online presence and growth: Easily gather, track, and highlight stellar reviews from across the web. Transform your online reputation into your strongest asset.