Software Alternatives, Accelerators & Startups

LiveAgent VS Biteable

Compare LiveAgent VS Biteable and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Biteable logo Biteable

Biteable is an online video and animation maker.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Biteable Landing page
    Landing page //
    2023-09-24

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Biteable features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Biteable videos

Online Video Makers - Animoto vs Biteable vs Magisto vs Promo

More videos:

  • Review - Biteable Reviews (from REAL customers)
  • Review - Biteable.com Review

Category Popularity

0-100% (relative to LiveAgent and Biteable)
Customer Support
100 100%
0% 0
Video Maker
0 0%
100% 100
Help Desk
100 100%
0% 0
Video
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Biteable.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Biteable. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Biteable

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    πŸ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    πŸ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Biteable Reviews

9 Best Video Editing Software in 2020 with Benefits & Features
If you are in search of free online video editing tools, Biteable is definitely a great choice for you. This web-based software can create amazing explainer videos that help to increase traffic and sales. You can add visuals and other multimedia materials to communicate comprehensively.
Source: sudeshroul.com
The Complete List of Video Marketing Tools (Updated for 2022)
Biteable provides a straightforward video editing space that allows users to create their video either from scratch or edit an existing template. They offer 85,000 clips and animations for their users. The workflow is quite simple and therefore almost anyone can use it.

Social recommendations and mentions

Based on our record, Biteable seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Biteable mentions (8)

  • 15 Helpful Services For Working From Home
    Bitable β€” service for creating branded videos. Intuitive online video editor with a large library of clips and infographics. It’s easy to put together a small promotional video. However, in the free version, you will have to put up with a watermark. - Source: dev.to / about 2 years ago
  • Clay Kids The Movie (Out Now)
    Thank you to Biteable where this movie was animated and created. Credit to them.Made with https://biteable.com. Thank you and credit to https://www.fotor.com/. Where the movie cover was created. Source: over 2 years ago
  • App for creating a compilation of short video clips I've saved over the years that can be easily updated whenever I want?
    Maybe try InShot or Clipify? These are pretty usual video editors but the usage is simple and adding a new video to the compilation won't take a long time. Also there are online video makers like https://biteable.com/ that allow you to create an account so you can give your friend a login info so that they'd have an access, too. Source: over 2 years ago
  • How to Create a Video Presentation
    Biteable allows you to make professional-quality video presentations online in minutes. It sacrifices the ability to capture video and record voice overs for fully animated video. The ingredients are your own photos, texts, pre-made templates, and stock video footage. The styles of videos produced vary from animated graphics to live action. The really cool thing about this tool is the ability to make video... - Source: dev.to / almost 3 years ago
  • Ask HN: Who is hiring? (August 2021)
    Biteable | Remote, WFH, US, North America, and Australia | Full Time | Full Stack Developers and Engineering Manager | https://biteable.com Biteable is an online video tool that puts the power of making a video in your hands. We enable you to create a video from scratch using our broad library of animations and footage. We stand apart in our market thanks to our dedication to studio-quality content and our passion... - Source: Hacker News / almost 3 years ago
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What are some alternatives?

When comparing LiveAgent and Biteable, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DaVinci Resolve - Revolutionary new tools for editing, color correction and professional audio post production, all in a single application!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Animoto - Animoto turns your photos and video clips into professional video slideshows in minutes. Fast, free and shockingly simple - we make awesome easy.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Promo.com - Every promotion starts with Promo.com.