Software Alternatives, Accelerators & Startups

LiveAgent VS Bright Data

Compare LiveAgent VS Bright Data and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Bright Data logo Bright Data

World's largest proxy service with a residential proxy network of 72M IPs worldwide and proxy management interface for zero coding.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Bright Data Landing page
    Landing page //
    2021-05-12

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Bright Data features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Bright Data videos

Rotating Residential Network | Proxy Network Types | Bright Data (Formerly Luminati Networks)

Category Popularity

0-100% (relative to LiveAgent and Bright Data)
Customer Support
100 100%
0% 0
Proxy
0 0%
100% 100
Help Desk
100 100%
0% 0
Residential Proxies
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Bright Data.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Bright Data

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    πŸ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    πŸ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Bright Data Reviews

  1. Mixed feelings

    We used their DC proxies and Residential proxies. Resi proxies were having quite low success rate. We had to use resi solution from other proxy providers. Unblocker didn't work well either also it was way too expensive.

    🏁 Competitors: Smartproxy, NetNut.io
    πŸ‘ Pros:    Cheap dc proxies
    πŸ‘Ž Cons:    Quite expensive|Residential proxies are worse than competitiors

Top 10 Alternatives to Bright Data (formerly Luminati Proxy Networks)
Oxylabs remains the number aggressive competitor of Bright Data – they have even had a case to settle in the court in the past. If you wouldn’t want to use Bright Data proxies, then you might as well avoid Oxylabsas it is everything you hate in Bright Data and even worse. Aside from the pricing aspect, Oxylabs have been found to engage in some unethical practices and scam...
911.re Alternatives: 10 Best Proxies Smilar to 911 Proxy in 2023
The most exciting thing about Bright Data is that it comes with new daily feature releases so that you always have access to the latest features as soon as they are released. You also have access to 24/7 global support and dedicated account managers who will help you get started with Bright Data immediately!
17 BEST Residential Proxies to Buy in 2022 (Cheap & Premium)
Formerly known as Luminati Networks, Bright Data is the most popular premium residential proxy provider in the industry.
Source: earthweb.com
10 Best Free Online Proxy Server List of 2022 [VERIFIED]
Verdict: Bright Data Proxy Manager will help you with various use cases such as web data extraction, e-commerce, collecting stock market data, brand protection, etc. Bright Data has capabilities of data collection from eCommerce, Social Media, etc. It provides 24Γ—7 global support and dedicated account managers.
How to choose the right proxy service for your bots and scraping (Residential vs. Backconnect vs. Datacenter, and Exclusive vs. Shared proxies)
To be specific, Luminati is literally an order of magnitude ahead of it’s next largest competitor and the pricing of all legally-compliant residential proxy networks (of which there are between 1 and 4, depending on your definition) is, unfortunately, nearly identical. If $500 per month seems like a lot to you, feel free to shop around. Nothing compares and nothing in the...

Social recommendations and mentions

Based on our record, Bright Data seems to be more popular. It has been mentiond 29 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Bright Data mentions (29)

  • Best Amazon Scraper APIs To Check Out in 2024
    Every person in the data scraping industry may have heard of the name BrightData. They are the biggest web scraping and proxy provider company in the industry, which offers dedicated scrapers for every major website known for collecting data by developers worldwide, including Amazon. - Source: dev.to / 24 days ago
  • Basic Web Browser with Electron +APIS
    Bright Data (formerly Luminati): One of the largest providers with a wide range of customization options and a large number of IPs available. However, their pricing and usage structure can be complex, especially for new users (Proxyway). - Source: dev.to / about 2 months ago
  • Scraping the unscrapable in Python using Playwright
    Create a new account on Bright Data to gain access to the admin dashboard of the Scraping Browser for the proxy integration with your application. - Source: dev.to / 12 months ago
  • Web scraping using a headless browser in NodeJS
    Create an account on Bright Data to access all its services. But for this project, the focus would be on the Scraping Browser functionality. - Source: dev.to / 12 months ago
  • Private subnet to public NAT to another Public AWS IP address should go public internet, right?
    Luminati, now called https://brightdata.com offers a service which would grant access to residual IPs. Source: about 1 year ago
View more

What are some alternatives?

When comparing LiveAgent and Bright Data, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Oxylabs - A web intelligence collection platform and premium proxy provider, enabling companies of all sizes to utilize the power of big data.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Smartproxy - Smartproxy is perhaps the most user-friendly way to access local data anywhere. It has global coverage with 195 locations, offers more than 40M residential proxies worldwide and a great deal of scraping solutions.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

NetNut.io - Residential proxy network with 52M+ IPs worldwide. SERP API, Website Unblocker, Professional Datasets.