Software Alternatives, Accelerators & Startups

LiveAgent VS Daily Time Tracking

Compare LiveAgent VS Daily Time Tracking and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Daily Time Tracking logo Daily Time Tracking

Daily shows what you have been working on and for how long. It creates accurate timesheets by asking what you are doing, so no more timers or switching tasks. Use its data to submit your hours, create invoices or simply increase your productivity.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Daily Time Tracking Landing page
    Landing page //
    2020-10-30

Daily is a 5 star-rated time tracker for Mac that works by asking what you are working on. It provides a better way to track your daily activities without the hassle of toggling timers, switching tasks or taking notes. Use its accurate timesheets to submit your hours, create better invoices not missing any work or simply increase your productivity.

Underneath Daily’s user-friendly interface supporting both light and dark mode, you will find dozens of useful features. Examples include synchronisation via iCloud, automation using AppleScript, exporting to CSV, JSON and more, a tracking scheduler and system-wide keyboard shortcuts.

Try Daily for free by downloading it from the Mac App Store and join thousands of other employees, freelancers, founders and professionals.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Daily Time Tracking features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Daily Time Tracking videos

Daily Time Tracking

Category Popularity

0-100% (relative to LiveAgent and Daily Time Tracking)
Customer Support
100 100%
0% 0
Productivity
0 0%
100% 100
Help Desk
100 100%
0% 0
Time Tracking
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Daily Time Tracking.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Daily Time Tracking. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Daily Time Tracking

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Daily Time Tracking Reviews

We have no reviews of Daily Time Tracking yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Daily Time Tracking seems to be more popular. It has been mentiond 56 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Daily Time Tracking mentions (56)

  • Time Tracking
    Check out Daily if you don't like manually toggling timers. Instead, it periodically asks what you are doing. Source: about 1 year ago
  • "Blind" Time-tracker idea
    Just for an app reference, a quick google reference I found this https://dailytimetracking.com not sure if this helps, but seems pretty simple and not intrusive/invasive. Source: about 1 year ago
  • Add work log for another user via API
    I'm the developer behind a time-tracking app, and I'm looking to build a Zapier integration for a larger customer who uses Jira. They want tracked time to automatically be pushed to Jira using their work log capability. They want to avoid using a (way more expensive) organization plan of Zapier, though. Source: about 1 year ago
  • Looking for a good time tracking app with lots of statistics and graphs
    If you're on a Mac, you might want to try out DailyTry out Daily if you're on a Mac. Although it focuses more on simplicity, you might like its way of tracking time: by periodically asking what you are doing. For other options, check out this blog post. Source: about 1 year ago
  • Time tracker free
    Not free, unfortunately, but check out Daily. It tracks time by periodically asking what you are doing instead of requiring you to toggle timers when you switch tasks. Alternatively, check out this blog post for other options. Source: about 1 year ago
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What are some alternatives?

When comparing LiveAgent and Daily Time Tracking, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zoom - Equip your team with tools designed to collaborate, connect, and engage with teammates and customers, no matter where you’re located, all in one platform.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

GoToMeeting - GoToMeeting is a web conferencing service offering a range of services which are available on Mac, PC, iOS and Android devices.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.