Software Alternatives, Accelerators & Startups

LiveAgent VS dnsmasq

Compare LiveAgent VS dnsmasq and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

dnsmasq logo dnsmasq

Dnsmasq is a lightweight, easy to configure DNS forwarder and DHCP server.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • dnsmasq Landing page
    Landing page //
    2019-04-03

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

dnsmasq features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

dnsmasq videos

DHCP Server Setup with Dnsmasq

More videos:

  • Review - Quick Configs Ubiquiti - DNSMASQ & DHCP
  • Review - DD-WRT DNSMasq Setup and Local DNS

Category Popularity

0-100% (relative to LiveAgent and dnsmasq)
Customer Support
100 100%
0% 0
Security & Privacy
0 0%
100% 100
Help Desk
100 100%
0% 0
Ad Blockers
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and dnsmasq.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and dnsmasq. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and dnsmasq

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

dnsmasq Reviews

We have no reviews of dnsmasq yet.
Be the first one to post

Social recommendations and mentions

Based on our record, dnsmasq seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

dnsmasq mentions (5)

  • Working on Multiple Web Projects with Docker Compose and Traefik
    This seems like an improvement over my current solution in that it can keep multiple projects open simultaneously and route to each of them, but does add more complexity to the setup. I'm using Dnsmasq (https://thekelleys.org.uk/dnsmasq/doc.html) to map anything at .lo to the currently running project, like so:
      brew install dnsmasq.
    - Source: Hacker News / 9 months ago
  • easiest way to setup internal DNS routing?
    I would use a simple dns proxy like Blocky if you want adblocking or dnsmasq if you don't. Source: over 1 year ago
  • Frustrated with the hardware I own
    The pervious setup was much the same except the lab was under the UDMP without another gateway. I used UnifiOS to create networks(vLANs) and trusted that segregation to work. It did not. As I progressed in my home lab, I went through a few hypervisors and settled on EXSi and vSphere. 100% overkill but that is what labbing is for right? Again progressing through and adding things like windows AD and many Home... Source: almost 2 years ago
  • Can I use a custom dns entry to get to my local dev site?
    If you can handle all these, then the easiest way to setup a local dev DNS is dnsmasq. You can install it via HomeBrew. Source: almost 2 years ago
  • Is there any way to boot an operating system over PXE?
    If you are still interested, I heartily suggest using dnsmasq to do the dhcp/tftp/PXE service. I’ve used it on airgapped networks to boot systems and install a base Linux OS or run diagnostic tools. Source: over 2 years ago

What are some alternatives?

When comparing LiveAgent and dnsmasq, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

BIND - BIND is by far the most widely used DNS software on the Internet.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

PowerDNS - PowerDNS offers open source DNS software, services, and support.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Unbound - Unbound is a validating, recursive, and caching DNS resolver.