Software Alternatives, Accelerators & Startups

LiveAgent VS FastMail

Compare LiveAgent VS FastMail and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

FastMail logo FastMail

Email, calendars, and contacts to highest standards of security, privacy and reliability.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • FastMail Landing page
    Landing page //
    2023-07-22

FastMail

$ Details
paid Free Trial $3.0 / Monthly (per user)
Platforms
-
Release Date
-

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

FastMail features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

FastMail videos

Fastmail - Email Service Review

Category Popularity

0-100% (relative to LiveAgent and FastMail)
Customer Support
100 100%
0% 0
Email
0 0%
100% 100
Help Desk
100 100%
0% 0
Enterprise Communication
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and FastMail.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and FastMail. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and FastMail

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

FastMail Reviews

The BEST Email Hosting Providers for Small Business in 2021
By choosing FastMail, the host will allow you to email from an address that matches your business website. You can create up to 100 your own domains ([email protected]) and 600 aliases ([email protected]). FastMail will also allow you to use one inbox to send and read mail from every alias and if you encounter some problems, FastMail will deliver great assistance from their...
Moving away from GMail
Fastmail was my top choice, from a usability perspective and I read many good reviews of it. It ticks all the boxes, at a cost of 50$ per year. I evaluated it a year ago, but because the construction of my house started, I put the email migration project on hold.
Source: rolisz.ro
Have a private email account
Use Fastmail, Posteo, Mailbox, or any similar service where you actually pay $1-$3 per month and in return get a completely ad-free spam-free wonderful email experience.
Source: sivers.org
15 Best Email Hosting for Small Business (2019)
In case you want to migrate away from FastMail or make backup of your data, you can download all your data on FastMail.

Social recommendations and mentions

Based on our record, FastMail seems to be more popular. It has been mentiond 51 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

FastMail mentions (51)

  • ๐Ÿ“จ Building your Email API with Fastmail for free!
    Have you ever wondered how to host an email system without paying even a single penny? Well, this blog will guide you through the process of building your own email system on Node.js with the integration of fastmail.com. - Source: dev.to / 4 months ago
  • Staying logged in/remembering cookies in specific containers only?
    Hi, I have recently added a few exceptions to cookie auto-deletion, e.g. To ensure my email provider (fastmail.com) remains logged in. However, for other parties who I do not trust, such as Google, I don't want to remember cookies 99% of the time. Source: 11 months ago
  • Domains and Email hosting
    Used to use MXRoute but noticed emails to Gmail and other providers were not getting through. Switched over to Fastmail highly recommend it. Source: 12 months ago
  • Chrome extension for managing your masked emails is now available!
    I too use a catchall address... And I'm always disappointed when Fastmail doesn't take all of the addresses that I get email sent to, and turn them into masked emails automatically! I guess masked emails are for people who dont have a custom domain and want to use their fastmail.com address, with some kind of email forwarding. Source: about 1 year ago
  • Looking to change hosting services, forget $5 fees!
    I'm personally partial to fastmail.com for a conventional business email provider that respects privacy and has a common sense 'good enough' configuration for the vast majority of small businesses. Source: about 1 year ago
View more

What are some alternatives?

When comparing LiveAgent and FastMail, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ProtonMail - Secure email with absolutely no compromises. Get your free encrypted email account today.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zoho Mail - Zoho Mail is a secure, encrypted, and enterprise-ready email solution, a suite of apps tailor-made for your organization's needs.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Gmail - Gmail is available across all your devices Android, iOS, and desktop devices. Sort, collaborate or call a friend without leaving your inbox.