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LiveAgent VS hCaptcha

Compare LiveAgent VS hCaptcha and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

hCaptcha logo hCaptcha

Do you use a captcha to keep out bots? hCaptcha is a drop-in replacement for reCAPTCHA that earns website owners money and helps companies get their data labeled.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • hCaptcha Landing page
    Landing page //
    2023-08-28

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

hCaptcha features and specs

No features have been listed yet.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

hCaptcha videos

+ Add

How To Setup hCaptcha For WordPress 2020 - reCaptcha Alternative hCaptcha - reCaptcha Paid Service?

Category Popularity

0-100% (relative to LiveAgent and hCaptcha)

LiveAgent

hCaptcha

Customer Support
100 100%
Customer Support
0% 0
SPAM Protection
0 0%
SPAM Protection
100% 100
Help Desk
100 100%
Help Desk
0% 0
Captcha
0 0%
Captcha
100% 100

Questions and Answers

As answered by people managing LiveAgent and hCaptcha.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and hCaptcha. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and hCaptcha

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

hCaptcha Reviews

  1. It's super easy, straightforward and shouldn't take you more than 20-40 minutes to integrate

    To summarise the process of migrating from reCaptcha to hCaptha:

    1. 👌 It's super easy, straightforward and shouldn't take you more than 20-40 minutes
    2. 👁 You are feeding less data to Google
    3. 💸 You earn crypto/money (I have no idea what's the potential though)

    Here it is my original review

    🏁 Competitors: reCAPTCHA
    👍 Pros:    Easy integration|Privacy concisous|You earn money
Cloudflare replaced reCAPTCHA with hCaptcha. I followed their example. It took me 18 min.
Cloudflare announced yesterday that they are moving away from Google's reCAPTCHA in favour of hCaptcha. In my opinion, that is huge! Given the amount of traffic transiting through CloudFlare. That has cut some significant level of vision from Google's all-seeing and tracking eye. Moreover, they are giving a good example for others to follow.
Source: dev.to
Moving from reCAPTCHA to hCaptcha
We evaluated a number of CAPTCHA vendors as well as building a system ourselves. In the end, hCaptcha emerged as the best alternative to reCAPTCHA. We liked a number of things about the hCaptcha solutions: 1) they don't sell personal data; they collect only minimum necessary personal data, they are transparent in describing the info they collect and how they use and/or...
Source: blog.cloudflare.com

Social recommendations and mentions

Based on our record, hCaptcha seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

hCaptcha mentions (4)

  • Figured out how to make HCaptcha work -- Instructions Inside.
    That's it, and HCaptcha will start working. I would imagine it's a better idea to add a specific site exception for hcaptcha.com, and I'm sure I will later, but just really didn't have the patience to do it via screen reader right now. Source: over 1 year ago
  • Discovering OpenZeppelin Defender features with an NFT Game
    Finally, we build a front end with a captcha feature with NextJS and hCaptcha. - Source: dev.to / about 2 years ago
  • I can't log into Bitwarden.....
    I have Ublock and UMatrix running. Had to whitelist hcaptcha.com and bitwarden.com to get the challenge to pop up. Source: about 2 years ago
  • New Bungie store password reset broken :(
    First of all, you can stop trolling. It's not about the actual technology, as it may be hcaptcha.com for change or any others like that. It's about not relying on badly aged technology which is only creating problems for users, not for the bots, as this level of noise and numbers/letters is no longer an issue even for javascript-based AI. Source: almost 3 years ago

What are some alternatives?

When comparing LiveAgent and hCaptcha, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

reCAPTCHA - reCAPTCHA is a free security service that protects your websites from spam and abuse.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MTcaptcha - Enterprise Captcha solutions

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

GeeTest CAPTCHA - GeeTest protects your websites, mobile Apps and APIs from bot threats.

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