Software Alternatives, Accelerators & Startups

LiveAgent VS iMazing

Compare LiveAgent VS iMazing and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

iMazing logo iMazing

iMazing lets you transfer music, files, messages, apps and more from any iPhone, iPad, or iPod to a computer, Mac or PC. Manage and backup your iOS device simply without iTunes. (was DiskAid)
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • iMazing Landing page
    Landing page //
    2023-06-17

iMazing

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Startup details
Country
Switzerland
City
Geneva
Employees
10 - 19

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

iMazing features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

iMazing videos

iMazing | Review

More videos:

  • Review - iMazing 2
  • Review - iMazing for Mac & PC - Export Music, SMS, & Voicemail from iPhone or iPod

Category Popularity

0-100% (relative to LiveAgent and iMazing)
Customer Support
100 100%
0% 0
Device Management
0 0%
100% 100
Help Desk
100 100%
0% 0
iPhone
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and iMazing.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and iMazing

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

iMazing Reviews

3 Best Free iMazing Alternatives With Similar Features! [TESTED in 2022]
While I didn’t find anything better than iMazing, I found three alternatives with similar features that you can use to replace iMazing. The top choice is UltFone iOS Data Manager. It has a single-click transfer, backs up and restores data without going through iTunes, and repairs over 100 iOS system problems.
Source: www.wizcase.com
The Best iPhone Transfer & Manager Software for 2022
iMazing is available for both Windows and macOS, and we are testing the Mac version here. We believe that calling iMazing an iTunes alternative short-changes the former. iMazing packs several features that help you manage your iPhone, transfer various data, and even manage iPhone devices in bulk.
Top 5 iMazing Alternatives
iMazing is your one-stop solution to all iTunes-inflicted problems. This desktop app is designed for Windows and Mac, keeping the needs of iOS users in mind. With iMazing, you can manage your iOS devices single-handedly via one platform.
6 of the best software to transfer files from PC to iPhone with [+bonus]
When you’ve connected an iPhone to PC with iMazing, the software displays the content of your iPhone. Then you can drag and drop your video, music, contacts and other files onto the iMazing window to transfer files from Windows to iPhone.
11 Best iTunes Alternatives for iPhone, iPod and iPad
iMazing, previously known as DiskAid is an excellent iTunes alternative software compatible with both Windows and Mac OS. Besides letting you transfer files to and from your iOS devices, this tool also comes with features such as Backup and Restore, iTunes Library manager, File manager, iCloud compatibility, and more. You can sync all your iOS devices in one place and manage...

Social recommendations and mentions

Based on our record, iMazing seems to be more popular. It has been mentiond 141 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

iMazing mentions (141)

  • Beeper is giving up on its iMessage dream
    Https://imazing.com/ can do it, but yes, would be nice if it was built in photos and videos and notes you can bulk download from https://privacy.apple.com/ - like google takeout, takes several days believe they mail you a link to the zip. - Source: Hacker News / 7 months ago
  • Checklist of things to do after Apple ID stolen
    For you phone, consider buying an iMazing license to do a complete back up and transfer any Music or playlists locked in Apple Music. Source: 9 months ago
  • Android 14 adds support for using your smartphone as a webcam
    You can also do more granular backups with software like iMazing https://imazing.com/. - Source: Hacker News / 10 months ago
  • Does iCloud store unofficial/unpurchased music downloads
    No, not backed up. You have to use 3rd party SW to ‘extract’ it from the phone. Likely the most know one is https://imazing.com/ but there are a few others as well. Source: 10 months ago
  • Sunday General Discussion Thread - July 9th, 2023
    Used this program last night called iMazing to extract and export tens of gigabytes of iMessage texts just from one person, and the pdf for it all came out to nearly 2gb and is 7100+ pages long. Source: 12 months ago
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What are some alternatives?

When comparing LiveAgent and iMazing, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

iExplorer - iExplorer lets you easily transfer music, playlists, text messages, files and more from any iPhone, iPod, or iPad to a Mac or Windows computer and iTunes.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

CopyTrans - CopyTrans is a tool for managing the files on your iPhone or iPad through your computer's interface.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

i-FunBox - General file management software for iPhone and other Apple products