Software Alternatives, Accelerators & Startups

LiveAgent VS IP2Location

Compare LiveAgent VS IP2Location and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

IP2Location logo IP2Location

IP2Location is a leading provider of IP intelligence service.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • IP2Location Landing page
    Landing page //
    2023-03-08

IP2Location.com, established in 2002, offers internet infrastructure intelligence services to online businesses, including its flagship IP2Location database containing detailed information on global IP addresses' geographic location, ISP, domain name, and other networking attributes, as well as IP2Proxy, a proxy detection solution to identify and blacklist anonymous proxies and VPNs used by hackers or fraudsters.

It is a solution to identify country, region, city, latitude & longitude, ZIP code, time zone, connection speed, ISP, domain name, IDD country code, area code, weather station data, mobile network codes (MNC), mobile country codes (MCC), mobile carrier, elevation, usage type, district, Autonomous system number (ASN) and Autonomous system (AS) name.

IP2Location

$ Details
freemium $49.0 / Annually (DB1)
Platforms
Cross Platform REST API Browser
Release Date
2002 January

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

IP2Location features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

IP2Location videos

Geolocate IP Address Location using IP2Location

Category Popularity

0-100% (relative to LiveAgent and IP2Location)
Customer Support
100 100%
0% 0
Geolocation
0 0%
100% 100
Help Desk
100 100%
0% 0
IP Data
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and IP2Location.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and IP2Location

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

IP2Location Reviews

We have no reviews of IP2Location yet.
Be the first one to post

Social recommendations and mentions

Based on our record, IP2Location seems to be more popular. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

IP2Location mentions (19)

  • Help Unusable Network
    Please turn off the router for 10 minutes and hopefully you will get a new IP that is not being used. It is also very important that you check your IP before you do it by visiting this site https://ip2location.com/ and then compare both IPs after rebooting your router to make sure you have in fact a new IP was assigned to you. Source: 10 months ago
  • Network overused since last night, no other devices connected even tried on cell network but it doesn't work. Hope its a bug and would be fixed soon.
    It's possible your ISP assigned a used IP address to you due to the limited amount of available IPv4 addresses. This can cause Honeygain's Network Overused error if multiple users with the same IP are using it. To solve this, turn off your router for 10 minutes to get a new IP address. Check your IP before and after rebooting using a site like https://ip2location.com/ to confirm you have a new IP. Source: about 1 year ago
  • MLB.TV tells me to Use VPN to bypass Blackouts
    You can head to ip2location.com and update your location. Source: about 1 year ago
  • Unusable Network - Usage Type DCH on my home network
    Sadly Honeygain is no longer working. I have checked my IP with ip2location.com and it has the usage type (DCH) Data Center/Web Hosting/Transit. Source: over 1 year ago
  • Switched ISP - Please Connect to a Home or Mobile Network
    Only solution is to contact the ISP and request they update the location with ip2location.com (the provided Honeygain uses to try and validate what kind of IP address you have). Source: over 1 year ago
View more

What are some alternatives?

When comparing LiveAgent and IP2Location, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ipstack - ipstack is a free, real-time IP address to location JSON API and database service supporting IPv4 and IPv6 lookup.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ipapi - Web analytics with IP address lookup and location API

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ipgeolocation.io - Free IP Geolocation API and Accurate GeoIP Lookup Location Database