Software Alternatives, Accelerators & Startups

LiveAgent VS Leanbe.ai

Compare LiveAgent VS Leanbe.ai and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Leanbe.ai logo Leanbe.ai

Data-driven smart roadmap generation platform
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Leanbe.ai Landing page
    Landing page //
    2023-09-01

Have you ever built a product feature that simply didn't meet your users' expectations or real needs? We have, too. That's why we created Leanbe. It is a smart tool covering all the 3 steps in the product development cycle: feedback collection, roadmap generation and user notification. Thus the full loop of data collection, analysis and planning the future actions is based on a data-driven and user-oriented approach. Leanbe is a platform that helps collect feedback & feature requests, generate a roadmap & notify users about releases and updates.

Leanbe.ai

Website
leanbe.ai
Pricing URL
-
$ Details
freemium $23.0 / Monthly ("Widget", "Standalone page", "1 project", "5 team members")
Platforms
Web Windows Browser Google Chrome Linux Firefox Safari
Release Date
2021 September

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Leanbe.ai features and specs

  • Feedback widget: Yes
  • Feedback Collector: Yes
  • Roadmap: Yes, Roadmap generation and prioritization
  • AI Analytics: YES
  • Notifications: Yes

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Leanbe.ai videos

Leanbe.ai Review - Collect Feedback & Prioritise What to Create Next with this Simple Roadmap Tool

Category Popularity

0-100% (relative to LiveAgent and Leanbe.ai)
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100
Help Desk
100 100%
0% 0
Customer Feedback
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Leanbe.ai.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Leanbe.ai

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Leanbe.ai Reviews

We have no reviews of Leanbe.ai yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Leanbe.ai seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Leanbe.ai mentions (7)

  • Not once posted about our tool and got your advice. We are implementing them
    A lot of times here in this subreddit we talked about Beupify and finally me, with the team worked on your feedback and we would have absolutely different and new website just in 2 weeks. I am here to ask you again for feedback as there is left not that much time so we can implement other suggestions as well. For the ones who are not familiar with the tool, I would love to mention that it was only a tool to... Source: about 3 years ago
  • First meeting with the investors. What should I have to have in my mind?
    If it's not against the tools of the subreddit - you can check the website and give me some advice if possible. Source: about 3 years ago
  • My simple tactic! How we got 2.5K users in 7 months for our SaaS
    Guys, you were writing me about the startup - here is it https://beupify.com/. Source: about 3 years ago
  • 7 months - 2.5K B2B customers!
    You can check out the tool, and ping me if you have any questions! Source: over 3 years ago
  • Thank you all for your dedicated feedback and support. We got our first 2000 customer
    Here are some tips that helped us to scale our business. P.S The tool is Beupify which is an all-in-one solution for the release notes :). Source: over 3 years ago
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What are some alternatives?

When comparing LiveAgent and Leanbe.ai, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

productboard - Beautiful and powerful product management.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Roadmap - Collision avoidance for projects and people

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.