Software Alternatives, Accelerators & Startups

LiveAgent VS Payload CMS

Compare LiveAgent VS Payload CMS and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Payload CMS logo Payload CMS

Headless CMS and Application Framework built with Node.js, React and MongoDB
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Payload CMS Landing page
    Landing page //
    2023-09-10

Built with React + TypeScript, Payload is a free and open-source Headless CMS. Finally, a CMS that works the way you do. No black magic, all TypeScript, and fully open-source.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Payload CMS features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Payload CMS videos

Payload CMS

More videos:

  • Review - Building a Professionally Designed Website with NextJS, TypeScript, and Payload CMS - Episode 1
  • Review - Building a Professionally Designed Website with NextJS, TypeScript, and Payload CMS - Episode 2

Category Popularity

0-100% (relative to LiveAgent and Payload CMS)
Customer Support
100 100%
0% 0
CMS
0 0%
100% 100
Help Desk
100 100%
0% 0
Blogging
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Payload CMS.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Payload CMS. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Payload CMS

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Payload CMS Reviews

  1. Best Headless CMS

    Payload CMS is the most customizable & flexible CMS which exists

    🏁 Competitors: Strapi, Directus, Sanity.io, Prismic
    👍 Pros:    Everything can be customized|Swap out any admin components|Ability to create your own fields|Automatic graphql & rest api|Define collections & fields in code|Serverless support
    👎 Cons:    Does not support all databases yet

Best Node.js CMS platforms for 2022
Payload comes with built-in email functionality. We can use this to handle password reset, order confirmation, and other use cases. Payload uses Nodemailer to process emails.

Social recommendations and mentions

Based on our record, Payload CMS seems to be more popular. It has been mentiond 83 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Payload CMS mentions (83)

  • Ask HN: Freelance website builders/maintainers, what's in your 2024 toolkit?
    My most recent project launched in January. NextJS 14 client integrated with PayloadCMS (http://payloadcms.com) for the back-end. I love both technologies in theory, but they're both going through a renaissance period and "bleeding edge" doesn't even begin to describe it. If I'm just building a client app, create-react-app is still my go to. Before now, I'd been building on... - Source: Hacker News / 3 months ago
  • Prismic.io is increasing our price by *1900%* over Christmas
    Payload is free, you can self host it without paying a one time fee or a SaaS fee for its use, it even says so at the bottom of the homepage. Source: 7 months ago
  • Next.js 14: No New APIs & Breaking Changes
    James, the co-founder of Payload, a headless CMS with MongoDB support, shared his insights on the drawbacks and limitations of using a headless CMS in the context of web development. He challenged the promises often made about headless CMS, such as separation of concerns and ease of content migration, revealing that these claims often don't align with the reality faced by developers and clients. James is... - Source: dev.to / 8 months ago
  • Payload CMS -Authentication in Nuxt Using a Custom Plugin
    This is a companion blog post to support the video on a way to integrate Payload CMS SignIn, SignOut and Create Account in a Nuxt JS Application. - Source: dev.to / 9 months ago
  • Getting Started with PayloadCMS & Vue JS
    In this video series, we will set up PayloadCMS Headless CMS, create a Customers collection, log in as a Customer, create an account as a Customer. Then build a simple vuejs website that can login using the API created by PayloadCMS and finally look at the changes needed to go from website to mobile application with Ionic Framework. - Source: dev.to / 10 months ago
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What are some alternatives?

When comparing LiveAgent and Payload CMS, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Strapi - Strapi is the most advanced Node.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Webiny - The Enterprise CMS platform that you can host on your cloud

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Directus - Free and Open-Source Headless CMS