Software Alternatives, Accelerators & Startups

LiveAgent VS Qonversion

Compare LiveAgent VS Qonversion and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Qonversion logo Qonversion

The subscription data platform for mobile-first companies
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Qonversion Landing page
    Landing page //
    2022-09-19

Cross-platform subscription infrastructure, revenue analytics, engagement automation, and integrations all in one place to help you grow your app faster.

Qonversion allows fast in-app subscription implementation. It provides the back-end infrastructure to validate user receipts and manage cross-platform user access to paid content on your app, so you do not need to build your own server.

Qonversion also provides comprehensive subscription analytics and out-of-the-box integrations with the leading marketing, attribution, and product analytics platforms.

Qonversion

$ Details
freemium
Platforms
iOS Android Web REST API Objective-C Swift Java Browser Mac OSX Cross Platform Cloud Facebook React Native
Release Date
2019 August

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Qonversion features and specs

  • SDKs: iOS, Android, Flutter, React-Native, Unity, Cordova
  • Automation: Automate your workflow with subscription and purchase events.
  • Cross-platform: Subscription infrastructure to manage your in-app purchases in one place.
  • Integrations: Facebook Ads, Amplitude, Mixpanel, AppsFlyer, Branch, Adjust, OneSignal, MailChimp, Braze
  • Analytics and Reporting: See what subscriptions drive the most revenue for your app.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Qonversion videos

In App Monetization and In-App Subscription with Qonversion

More videos:

  • Tutorial - Implement iOS In-App Purchases & Subscriptions with Qonversion (Xcode 12, 2021, Swift 5)

Category Popularity

0-100% (relative to LiveAgent and Qonversion)
Customer Support
100 100%
0% 0
SaaS
0 0%
100% 100
Help Desk
100 100%
0% 0
Subscriptions
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Qonversion.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Qonversion

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Qonversion Reviews

We have no reviews of Qonversion yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Qonversion seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Qonversion mentions (5)

  • WWDC22 overview: how to integrate and migrate in-app purchases to App Store Server API
    If you still have any questions about the logic behind these updates, please feel free to reach out to us. Qonversion provides a complete cross-platform infrastructure that allows you to make and restore purchases, validate receipts, and provide your app with an accurate subscription status without the need to build your server. - Source: dev.to / about 2 years ago
  • What’s new with in-app purchases: WWDC 2022 overview
    We know a thing or two about in-app purchases as Qonversion provides a complete cross-platform infrastructure that allows you to create and restore purchases, validate receipts, and provide your app with an accurate subscription status without the need to build your server. So, If you’d like to learn more about it or have any questions, feel free to ping me in comments here. - Source: dev.to / about 2 years ago
  • The new App Transaction API, Enhancements to StoreKit 2 and other WWDC22 updates for in-app purchases
    Once you’ve implemented in-app purchases, don’t forget to use the analytics tools to measure how much revenue each of your products brings. Qonversion provides a complete infrastructure for in-app purchases and allows you to create and restore purchases, validate receipts, and provide your app with an accurate subscription status without a need to build your own server. If you’d like to learn more on how to set up... - Source: dev.to / about 2 years ago
  • The Ultimate Guide to Subscription Testing on Android
    We hope you successfully tested your subscriptions and didn’t find any bugs. But even if you did, it’s great news to find them before publishing your app. Implementation of subscriptions has never been easy and requires tremendous resources for developing access management logic — there are so many scenarios and use cases. Qonversion significantly simplifies this process by providing you with ready-to-go solutions... - Source: dev.to / about 2 years ago
  • Setting Up Consumable and Non-consumable In-App Purchases
    Before we get started with the creation of consumable and non-consumable purchases, make sure that you already have a Qonversion account and have created your project and register the app. - Source: dev.to / about 2 years ago

What are some alternatives?

When comparing LiveAgent and Qonversion, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

RevenueCat - In-app subscriptions made easy

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ChartMogul - Master your recurring revenue. Advanced subscription analytics with one-click.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Adapty - Low-code price personalization for in-app subscriptions