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LiveAgent VS Reaper

Compare LiveAgent VS Reaper and see what are their differences

Zoho Desk
Industry's first context-aware Helpdesk Software featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Reaper logo Reaper

Reaper is a focused digital audio workstation (DAW) developed by Cockos. In the creation of the software, the digital audio technology company intended to make audio editing accessible to the masses.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Reaper Landing page
    Landing page //
    2023-10-06

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Reaper features and specs

No features have been listed yet.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Reaper videos

+ Add

Reaper DAW review - best free daw software for music production?

More videos:

  • Review - Why Reaper? | pros and cons
  • Review - Why I love Reaper with Glenn Fricker - Warren Huart: Produce Like A Pro

Category Popularity

0-100% (relative to LiveAgent and Reaper)

LiveAgent

Reaper

Customer Support
100 100%
Customer Support
0% 0
Audio & Music
0 0%
Audio & Music
100% 100
Help Desk
100 100%
Help Desk
0% 0
Audio
0 0%
Audio
100% 100

Questions and Answers

As answered by people managing LiveAgent and Reaper.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Reaper. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Reaper

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Reaper Reviews

Top 18 Free Music Making Software for Beginners [2023]
Launched by Cockos in 2006, Reaper has grown into a robust, feature-rich DAW, offering full audio and MIDI recording, sound editing, mixing, and mastering functionalities.
Source: www.animotica.com
5 PRO TOOLS ALTERNATIVES FOR RECORDING AND MIXING AUDIO
Reaper is a low-cost digital audio workstation with many features. It is available for Windows and Mac and can record, mix, and master audio. It has many features, including multichannel recording, surround sound support and a powerful effects engine. Reaper is a good option for home recording and mixing, and has many features that make it an alternative to Pro Tools.
Source: audioblogpros.com
9 Adobe Audition Alternatives That Do More Than Cleaning
Not as recognized as rivals like Ableton, Pro Tools, and FL Studio. If your employer or client requires you to have access to these tools and you’re only using Reaper, that could be a problem.
Source: blog.appsumo.com
Best FL Studio Alternatives In 2022
Reaper puts its stamp in the conversation as it offers users an incredibly active community as well as everything you need in a DAW. Speed is one of the selling points with Reaper as it loads up extremely fast compared to certain DAWs. This is mainly due to its lightweight size, with its downloader being less than 20MB. In making Reaper, the software devs also did a...
Source: keyboardkraze.com
Top 12 Audacity Alternatives You Could Use
Lastly, you can also check out Reaper, which features multi-track audio editing, processing, and more. Plus, it supports a wide range of hardware and plugins, and also comes baked with some pretty neat features such as the ability to record and edit musical notations with support for key signatures, multiple clefs, and more. What’s more, Reaper also supports scripting, so...
Source: beebom.com

Social recommendations and mentions

Based on our record, Reaper seems to be more popular. It has been mentiond 79 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Reaper mentions (79)

  • Ask HN: Is There a Blender for Music?
    Almost free. https://reaper.fm It's cheap enough for almost anyone to buy and you can play around with the free version. - Source: Hacker News / 4 months ago
  • Best DAW for putting E-drum tracks on PC
    I'm a big fan of Reaper (reaper.fm). It's technically not free, but $60 is totally worth it, plus you can trial it full featured, indefinitely. Source: 8 months ago
  • What Is the Future of the DAW?
    If you use the Linux port, you may want to use Yabridge to load Windows VSTs in a transparent way. http://reaper.fm/ https://github.com/robbert-vdh/yabridge. - Source: Hacker News / 9 months ago
  • Where do I start designing my own audio for my games?
    My recommendation would be Reaper from reaper.fm Reaper is used in the video game industry due to it's customization, routing, batch processing and scripting capabilities. It's very customizable and has small CPU footprint. Source: 12 months ago
  • I use Vegas Pro 14 mostly for audio editing, should I upgrade to Vegas Edit or Vegas Pro?
    Audio only? Don't torture yourself. Reaper's based on the early Vegas platform, easy to learn and use, and one of the most powerful audio editing tools out there: http://reaper.fm/. Source: about 1 year ago
View more

What are some alternatives?

When comparing LiveAgent and Reaper, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Audacity - Audacity is a free and open-source audio production software suite that includes a surprising array of editing tools and recording systems.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

FL Studio - Image-Line's FL Studio, now on it's 12th version, is a well-known music production suite and the most popular beat processor on the market, due no doubt to its longevity. Read more about FL Studio.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LMMS - Make music with a free, cross-platform tool

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