Software Alternatives, Accelerators & Startups

LiveAgent VS RetailMenot

Compare LiveAgent VS RetailMenot and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

RetailMenot logo RetailMenot

The RetailMeNot mobile app allows you to find deals on the go for both online shopping and in store shopping.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

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RetailMenot

Pricing URL
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$ Details
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Platforms
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Release Date
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LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

RetailMenot features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

RetailMenot videos

4 Ways to Save when Online Shopping! Ft. RetailMeNot | Allison's Journey

More videos:

  • Review - The BEST Cashback Sites | Ebates (Rakuten) vs. Mr. Rebates vs. RetailMeNot
  • Review - Want 50% OFF EVERYTHING? RetailMeNot !

Category Popularity

0-100% (relative to LiveAgent and RetailMenot)
Customer Support
100 100%
0% 0
Coupons
0 0%
100% 100
Help Desk
100 100%
0% 0
Online Shopping
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and RetailMenot.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and RetailMenot. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and RetailMenot

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

RetailMenot Reviews

  1. Great selection of deals

    RetailMeNot provides a wide range of deals throughout the year from Grocery to clothing. I've got some amazing offers through using this site over the past three years.


25 Best Coupon Websites
RetailMeNot’s website has over 500,000 coupons for over 50,000 stores. You can search for coupons with them by going online from your computer. RetailMeNot can save you money in a variety of ways.
16 Best Coupon Apps of 2022
You should download this app for the fun name alone. Sherpa Perks is a lot like Ibotta and RetailMeNot, but that’s okay—you can never have too many of the best coupon apps at your fingertips. They have coupon codes for almost anything—plus they work with stores too. Just show your coupon to the retailer and start saving!

Social recommendations and mentions

Based on our record, RetailMenot seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

RetailMenot mentions (7)

  • Does anyone know eCoupons for the Lenovo website? Trying to buy a legion 4070 but wanted to save a few bucks
    You could also try retailmenot.com and see if anybody has listed newer codes. Very spotty luck with that site tho. Hey, even if it saves $20, it's worth the time! Source: about 1 year ago
  • alternatives to Catherine's
    If you should decide to try Catherine's again, try doing a google search for Catherines Free Shipping or something like that. I often find a free shipping code on retailmenot.com Same with a lot of other stores. I've happened on coupons and ended up with unexpected discounts. There are a few coupon sites out there. Source: over 1 year ago
  • [Lenovo Store] Lenovo Legion 5 Pro 16" Laptop: Ryzen 7 5800H, RTX 3070 Max 140W, 16 GB RAM, 2 TB SSD, QHD+ 16" 165Hz IPS Display for $1,425 after 20% off + coupon codes LEGIONEXTRA10 & BTS2022
    You can also get 8% cash back from retailmenot.com. That would basically subsidize the cost of upgrading the ram to 32gb dual rank. Source: almost 2 years ago
  • Advice for best place to finance a new car?
    Protect yourself by first pulling your FICO score (go to MyFico and pull your own score, and you can get a coupon from retailmenot.com) and shop around. You can shop around for rates without a hard pull so you know how much car you can afford for the interest rate you would qualify for with that FICO. When you pull your own FICO this way, it doesn't count as a hard pull and puts more knowledge in your hands. Source: about 2 years ago
  • Winter legging suggestions (in Canada/online shopping)
    I'm in Canada, too. Lands' End has fast shipping to Canada, and I've bought a lot of quality basics from them. They have lined leggings here, though I haven't bought them myself: https://www.landsend.com/products/womens-high-rise-serious-sweats-fleece-lined-pocket-leggings/id_359400?attributes=3298,44967. Lands' End always has discount codes (sign up for emails or check retailmenot.com), so never pay full price. Source: over 2 years ago
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What are some alternatives?

When comparing LiveAgent and RetailMenot, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Honey - Honey is a browser extension that automatically finds and applies coupon codes at checkout with a single click.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Slickdeals.net - Slickdeals: The Best Deals, Coupons & Discounts on everything

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Dealspotr - Dealspotr is like Wikipedia for deals.