Software Alternatives, Accelerators & Startups

LiveAgent VS Simplenote

Compare LiveAgent VS Simplenote and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Simplenote logo Simplenote

The simplest way to keep notes. Light, clean, and free. Simplenote is now available for iOS, Android, Mac, and the web.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Simplenote Landing page
    Landing page //
    2023-04-15

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Simplenote features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Simplenote videos

Simplenote Review

More videos:

  • Review - Simplenote: Note-taking Web/Mobile App | Review

Category Popularity

0-100% (relative to LiveAgent and Simplenote)
Customer Support
100 100%
0% 0
Note Taking
0 0%
100% 100
Help Desk
100 100%
0% 0
Task Management
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Simplenote.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Simplenote. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Simplenote

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Simplenote Reviews

  1. Exceptional for what its doing

    Was looking for an alternative for OneNote, so I found it here. I like how simple the interface is and the UI is very simple. It's good for what it is, but there is no sorting/topic system which makes it difficult to find specific notes for specific topics. Other than that, it's a good note system.

    🏁 Competitors: OneNote, Evernote
    👍 Pros:    Lots of functionalities|Easy user interface|Easy to use|Simple
    👎 Cons:    No groups for notes|No sorting notes

11 Best Google Keeps Alternatives for 2024
While SimpleNote is completely free to use, it offers a subscription option called Simplenote Sustainer for those who want to support the app. Sustainer costs $19.99 per month or $199.99 per year.
Source: upbase.io
20 Obsidian Alternatives: Top Note-Taking Tools to Consider
Simplenote is an excellent alternative to Obsidian thanks to its simplicity and clutter-free interface. It also features powerful syncing functionality to help you access your notes anytime.
Source: clickup.com
The best note-taking apps for collecting your thoughts and data
Simplenote is a text-only app that offers straightforward note-taking for anyone who just wants to, well, take notes.
10 Best Open Source Note-Taking Apps for Linux
Second, on the list is Simplenote. As the name implies, it is a simple if not the simplest way to keep all your notes on Linux systems, Windows, Mac, iOS, and Android as well as a web browser. It is free, open-source, supports tags, and sharable to-do lists, and comes with mark-down support. It syncs all your notes across devices and allows you to publish notes online.
Source: www.tecmint.com
15 Best Notability Alternatives 2022
With the tag function, you can organize your notes so they are easier and faster to find when you need them. All of Simplenote’s features are completely accessible to anyone and are free to use, whereas you will have to get a subscription to unlock all of Notability’s features such as unlimited editing, automatic backups, iCloud syncs, and more.

Social recommendations and mentions

Based on our record, Simplenote seems to be more popular. It has been mentiond 81 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Simplenote mentions (81)

  • Anybody have problems with bookmark organization like me?
    Bookmarks serve two purposes: - Quick access to commonly used links. For this, I built https://multi-launch.leftium.com - Saving a link for future reference. Often I want to also save plain text notes for future reference, so find myself using https://simplenote.com I have also used https://www.bkmks.com to save links. I'm working on an app that will help save and organize everything: bookmarks, notes, and tasks. - Source: Hacker News / 12 days ago
  • Ask HN: Looking for a simple note taking tool
    It doesn't meet the poster's needs, but Simplenote is still a thing for people who want text-only notes, Markdown, and easy access to plain text files. It got acquired by Automattic a few years back. https://simplenote.com/. - Source: Hacker News / about 1 month ago
  • Show HN: I built a note-taking app integrated with calendar and to-do list
    Https://noteplan.co is a very similar app. Unfortunately I couldn't use it because it was limited to iOS devices (a web version is in development). - One thing missing in craftnote is search. That is a must-have feature for me. - I also like being able to publicly share notes with a (short) URL. See https://simplenote.com for an example of how this is done. Nice job with allowing your app to be usable without... - Source: Hacker News / about 1 month ago
  • Ask HN: How do you store your knowledge?
    It's not perfect, but I use https://simplenote.com/ Someday I will build my own clone of Simplenote/Notational Velocity/Taskpaper/Drafts/Bkmks.com... 1. From mobile browser, share to Simplenote adds a new note with title + url. 2. Not often. 3. Not often. 4. Also Simplenote. Also used Notational Velocity: one note per JIRA ticket. 5. I wish Simplenote's tagging system were better (more like TaskPaper) - I wish it... - Source: Hacker News / 2 months ago
  • NvAlt: MultiMarkdown Notational Velocity fork with Markdown editing and preview
    Note nvUltra, the successor to this program, has been in development/private beta for several years[1,2]. I've been meaning to make my own web-based version of Notational Velocity that adds a few novel features of my own. (Plus inspiration from apps like TaskPaper and Drafts) There are a lot of Notational Velocity clones; currently my favorite is: https://simplenote.com/ [1]:... - Source: Hacker News / 2 months ago
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What are some alternatives?

When comparing LiveAgent and Simplenote, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OneNote - Get the OneNote app for free on your tablet, phone, and computer, so you can capture your ideas and to-do lists in one place wherever you are. Or try OneNote with Office for free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Evernote - Bring your life's work together in one digital workspace. Evernote is the place to collect inspirational ideas, write meaningful words, and move your important projects forward.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Joplin - Joplin is a free, open source note taking and to-do application, which can handle a large number of notes organised into notebooks. The notes are searchable, tagged and modified either from the applications directly or from your own text editor.