Software Alternatives, Accelerators & Startups

LiveAgent VS Splunk

Compare LiveAgent VS Splunk and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Splunk logo Splunk

Splunk's operational intelligence platform helps unearth intelligent insights from machine data.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Splunk Landing page
    Landing page //
    2023-10-20

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Splunk features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Splunk videos

"Splunk Product Overview"

More videos:

  • Tutorial - Splunk in 60 Minutes | Splunk Tutorial For Beginners | Splunk Training | Splunk Tutorial | Edureka
  • Demo - Splunk Incident Review Demo

Category Popularity

0-100% (relative to LiveAgent and Splunk)
Customer Support
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Log Management
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Splunk.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Splunk

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Splunk Reviews

Top 10 Grafana Alternatives in 2024
Splunk’s security and data monitoring features make it a potent alternative to Grafana. The platform helps collect and store extensive data from multiple platforms like databases, messaging systems, and network devices.
Source: middleware.io
Top 11 Grafana Alternatives & Competitors [2024]
Splunk's strengths lie in its adeptness at handling large-scale data ingestion and robust analytics capabilities. This makes it invaluable for organizations with complex data monitoring needs, particularly in enterprise security and observability.
Source: signoz.io
10 Best Grafana Alternatives [2023 Comparison]
Splunk is a well-known log management solution that’s been around forever. It offers a variety of observability solutions, making it an ideal Grafana alternative in terms of functionality. Splunk offers users Log Management, Synthetic monitoring, Infrastructure Monitoring, APM, Security Monitoring, and more.
Source: sematext.com
Top 11 Best SIEM Tools in 2022 For Real-Time Incident Response and Security
Splunk provides improved security operations like customizable dashboards, asset investigator, statistical analysis, and incident review, classification, and investigation. It has features of alerts management, risk scores, etc. It provides security services to the public sectors, financial services, and healthcare.
11 Best Splunk Alternatives
Splunk is a web-based program primarily used for searching, monitoring, and analyzing machine-generated Big Data. Splunk automatically captures, indexes, and correlates real-time data in a searchable container from which graphs, reports, alerts, dashboards, and visualizations can be generated. Its goal is to provide machine-generated data that can be used to recognize data...

Social recommendations and mentions

Based on our record, Splunk seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Splunk mentions (18)

  • Can I install apps on Free 60 day Enterprise?
    I'm using the free 60day Enterprise license and tried to install different apps from the "Browse more apps" menu in Splunk Enterprise, but it doesn't accept my credentials when I try to log in. I tried my username and password from splunk.com(which I'm sure it works, because I tried it straight away on the official website). Also I tried using my username and password with which I'm accessing Splunk Enterprise,... Source: 7 months ago
  • Can someone explain this before I go a little crazy? xD
    I'm noticing a questionable trend in Splunk question/answer structure for these free courses on splunk.com So I go to an exam dump to try and compare to something I have studied thus far. (Prepping for entry level 1002). Source: 8 months ago
  • Where exactly can I start to learn?
    With your splunk.com username, you can login to Splunk trainings portals as well https://www.splunk.com/en_us/training.html .. There are lots of free trainings available. Enroll yourself, complete them, you will gain more confidence. Source: 12 months ago
  • VAST 3.0 released. Open-Source Security Data Pipelines with Kusto-like syntax
    VAST is an open-source SecDataOps project for working with data from open-source security tools. Version 3.0 adds a pipeline syntax similar to splunk, Kusto, PRQL, and Zed. Source: over 1 year ago
  • Apps not downloading in Splunk Enterprise Trial on EC2 Instance
    I'm entering my correct credentials for splunk.com nothing happends, even tried downloading the tgz file from splunkbase and then going the install app from file route. Nothing happens. No failure message, no app downloading. Please help! Source: over 1 year ago
View more

What are some alternatives?

When comparing LiveAgent and Splunk, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Prometheus - An open-source systems monitoring and alerting toolkit.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Grafana - Data visualization & Monitoring with support for Graphite, InfluxDB, Prometheus, Elasticsearch and many more databases