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LiveAgent VS Spring Framework

Compare LiveAgent VS Spring Framework and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Spring Framework logo Spring Framework

The Spring Framework provides a comprehensive programming and configuration model for modern Java-based enterprise applications - on any kind of deployment platform.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Spring Framework Landing page
    Landing page //
    2023-08-18

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Spring Framework features and specs

No features have been listed yet.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Spring Framework videos

+ Add

What is the Spring framework really all about?

More videos:

  • Tutorial - Spring Framework Tutorial | Full Course

Category Popularity

0-100% (relative to LiveAgent and Spring Framework)

LiveAgent

Spring Framework

Customer Support
100 100%
Customer Support
0% 0
Web Frameworks
0 0%
Web Frameworks
100% 100
Help Desk
100 100%
Help Desk
0% 0
Developer Tools
0 0%
Developer Tools
100% 100

Questions and Answers

As answered by people managing LiveAgent and Spring Framework.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Spring Framework. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Spring Framework

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Spring Framework Reviews

Top 9 best Frameworks for web development
Spring offers a wide range of frameworks, such as an MVC framework, a data access framework and a transaction management framework. With its focus on scalability and security, Spring is an excellent choice.
Source: www.kiwop.com
17 Popular Java Frameworks for 2023: Pros, cons, and more
Therefore, the configuration, setup, build, and deployment processes all require multiple steps you might not want to deal with, especially if you’re working on a smaller project. Spring Boot (a micro framework that runs on top of the Spring Framework) is a solution for this problem, as it allows you to set up your Spring application faster, with much less configuration.
Source: raygun.com
Top 10 Phoenix Framework Alternatives
Spring Framework is an open-source app framework and inversion of control container for the Java platform, providing the infrastructure required to develop Java and web apps on top of the Java EE platform.
Source: blog.back4app.com
10 Best Java Frameworks You Should Know
Spring Framework is one of the most extensively used, top-notch, lightweight software application frameworks built for software design, development, and deployment in Java.
Source: www.simplilearn.com

Social recommendations and mentions

Based on our record, Spring Framework seems to be more popular. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Spring Framework mentions (11)

  • Want to Get Better at Java? Go Old School.
    We had to write our own frameworks (uphill, both ways) but most current frameworks will have similar documentation pages as well. Both Apache and Spring are especially good at that. - Source: dev.to / over 1 year ago
  • Best Frameworks For Web Development
    Framework link: https://spring.io/projects/spring-framework Github Link: https://github.com/spring-projects/spring-framework. - Source: dev.to / almost 2 years ago
  • What to you do now?
    A common used Java framework is Spring framework (ie https://spring.io/projects/spring-framework and short tutorials at https://www.baeldung.com/spring-intro). Source: almost 2 years ago
  • What is Spring actually?
    The most popular libraries are Spring Boot, which I mentioned above, and the[ Spring Framework](https://spring.io/projects/spring-framework), which makes it easy to start an application with different objects for different environments (e.g. You make a blueprint for objects that are used in a testing environment, and a separate one with objects for the prod environment). Source: about 2 years ago
  • What is Spring actually?
    Spring Framework provides a comprehensive programming and configuration model for modern Java-based enterprise applications - on any kind of deployment platform. Source: about 2 years ago
View more

What are some alternatives?

When comparing LiveAgent and Spring Framework, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Grails - An Open Source, full stack, web application framework for the JVM

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Django - The Web framework for perfectionists with deadlines

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Laravel - A PHP Framework For Web Artisans

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