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LiveAgent VS Universal Media Server

Compare LiveAgent VS Universal Media Server and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Universal Media Server logo Universal Media Server

Universal Media Server allows you to host your entire library of video, music, and pictures, and broadcast them conveniently to a wide variety of different devices.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Universal Media Server Landing page
    Landing page //
    2023-09-20

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Universal Media Server features and specs

No features have been listed yet.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Universal Media Server videos

+ Add

How to use Universal Media Server

More videos:

  • Review - Universal Media Server | Review
  • Review - Universal Media Server Part 1 - Installation

Category Popularity

0-100% (relative to LiveAgent and Universal Media Server)

LiveAgent

Universal Media Server

Customer Support
100 100%
Customer Support
0% 0
Video
0 0%
Video
100% 100
Help Desk
100 100%
Help Desk
0% 0
Media Players And Streaming Platforms
0 0%
Media Players And Streaming Platforms
100% 100

Questions and Answers

As answered by people managing LiveAgent and Universal Media Server.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Universal Media Server. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Universal Media Server

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Universal Media Server Reviews

10 Best Kodi Alternatives You Should Use (2023)
Universal Media player is a simple alternative for Kodi. This player lists the top 10 Kodi alternatives due to its simple and easy interface. The setup time is quite time-consuming, but its compatibility is extensive. Besides media, you can also connect gaming consoles to enjoy gaming.
Source: techdator.net
7 Best Home Media Server Software Choices (2022)
Universal Media Server is an open-source and fully free media solution, that though quite a bit more complicated than Plex, is just as stable and reliable. This software can be set up on a PC or NAS open-source software, with about the same setup burden, but if any steps of the process get you hung up, a fairly robust support community will be able to help you out.
Source: heavy.com
Top 10 Best Linux Media Server Software
Yet another simple addition to this list. Universal Media Server does not offer any fancy features but just helps you transcode/stream video and audio without needing many configurations.
Source: itsfoss.com
Top 10 Alternatives to Plex Media Server
Universal Media Server is a DLNA supporting multimedia platform for the purpose of streaming media of all type and format. Universal Media Server is a multiplatform platform that is available for PlayStations, game consoles, smart TVs, smartphones, DVD & Blu-ray player and much more. Universal Media Server is a free to use program who get itself updated time to time for free.
Source: www.easefab.com
Alternatives to Plex: an overview of the best media centers
The Universal Media Server is also an example of an open source program, written in Java. The spin-off program from PS3 Media Server was developed in May 2012 by the developer SubJunk, who had previously played a decisive role in the media server for Sony’s game console. As an alternative to Plex, the software is particularly impressive because of its broad device...
Source: www.ionos.com

What are some alternatives?

When comparing LiveAgent and Universal Media Server, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Kodi - Kodi is an award winning free and open source media player that got its start on the Xbox console.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Emby - media server for personal streaming movies tv music photos in mobile app or browser for all devices android iOS windows phone appletv androidtv smarttv and dlna.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Serviio - Web on Big Screen. Serviio enables playback of online sources like RSS feeds, live streams or web site content so that you can listen to your favourite podcasts or watch latest TV programmes published online.

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