Software Alternatives, Accelerators & Startups

LiveAgent VS Veriff

Compare LiveAgent VS Veriff and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Veriff logo Veriff

Smart and scalable identity verification.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Veriff Landing page
    Landing page //
    2023-09-08

When it comes to identity verification, a one-size-fits-all solution does not work. Instead, Veriff configures its verification software for each client, enabling only the checks necessary to match their appetite for risk and requirements for speed and conversions. After verification, selected data points about the session are shared with the client, which can then be used in their systems outside of the IDV scope.

When becoming our partner, our product specialists cooperate with you to determine which data inputs Veriff should gather from users, as well as what checks to conduct depending on your conversion and compliance needs. The outputs and the extent to which we automate our IDV service is entirely up to you, and as a result, Veriff can establish trust beyond the market standard for ID verification while also helping you scale and onboard as many honest customers as possible.

With over 7,000 government-issued IDs supported, Veriff is built to be agile and adaptive. Intelligent software not only helps us configure our checks according to client needs, but it also makes it possible for us to localize in new languages within 1-2 weeks, with a total of 35 localizations supported today.

Veriff

Website
veriff.com
$ Details
freemium $229.0 / Monthly (Standard - up to 70 verifications per month)
Platforms
iOS Web Android Cross Platform JavaScript REST API Browser
Release Date
2015 October
Startup details
Country
Estonia
State
Harjumaa
City
Tallinn
Founder(s)
Janer Gorohhov
Employees
100 - 249

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Veriff features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Veriff videos

Meet Veriff Station

More videos:

  • Review - Veriff office life
  • Review - Veriff's Identity Document Verification Flow - NFC for UK Passport

Category Popularity

0-100% (relative to LiveAgent and Veriff)
Customer Support
100 100%
0% 0
Identity Verification And Protection
Help Desk
100 100%
0% 0
Identity Verification
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Veriff.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Veriff

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Veriff Reviews

Discover the Top 5 Identity Verification Providers in 2023
The platform has developed a suite of services targeting businesses of various scales, offering adaptable solutions for diverse operational requirements. Veriff's identity verification software combines document verification, biometric analysis, and facial recognition algorithms to confirm a user's identity.

Social recommendations and mentions

Based on our record, Veriff seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Veriff mentions (3)

  • Age verification stuck
    Alright, ive been trying to verify my age. However, when I reach the part where it gives me the veriff.com link I click it. But then, it gets stuck on this screen (ive put a picture) for a really long time. This is a second time ive tried, with no avail. And yes, I am, ofc, 13+. Source: over 1 year ago
  • Voice chat enabler script?
    You're not even giving your id to roblox. you're giving it to a reputable 3rd party verification company (veriff). Source: almost 2 years ago
  • Is roblox varifucation taking hours for you?
    Veriff.com is a real third party for veryfying your account. Source: over 2 years ago

What are some alternatives?

When comparing LiveAgent and Veriff, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Onfido - Onfido is the data-driven platform for intelligent background checking.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Sumsub - One verification platform to secure the whole user journey

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Shufti Pro - Shufti Pro offers AI-based KYC and AML screening solutions empowered with biometric authentication.