Software Alternatives, Accelerators & Startups

LiveAgent VS You Need A Wiki

Compare LiveAgent VS You Need A Wiki and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

You Need A Wiki logo You Need A Wiki

Create a wiki with Google Docs
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • You Need A Wiki Landing page
    Landing page //
    2023-04-09

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

You Need A Wiki features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

You Need A Wiki videos

No You Need A Wiki videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to LiveAgent and You Need A Wiki)
Customer Support
100 100%
0% 0
Documentation As A Service & Tools
Help Desk
100 100%
0% 0
Documentation
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and You Need A Wiki.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and You Need A Wiki

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

You Need A Wiki Reviews

11 Top Confluence Alternatives & Competitors For Team Collaboration
With YNAW, anyone with access to your Google Docs can edit or update your wiki-style website in seconds. The process of inviting anyone to your wiki is similar to inviting a user to a shared file or folder on Google Drive.
Source: clickup.com
The 11 Best Slite Alternatives in 2022- Free Tools Included!
That’s what makes YNAW a worthy Slite alternative. Users can create private team wikis, link to other documents, create a table of contents, create nested tree menus, and more.
Source: remoteverse.com

Social recommendations and mentions

Based on our record, You Need A Wiki seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

You Need A Wiki mentions (12)

  • How do you organise your information?
    Personally I use YNAW (You Need A Wiki), which makes you a wiki using google drive, I know obsidian is also good but it just doesn't jive right for me. Source: 7 months ago
  • Is it Common Practice to use a “Dev Wiki”?
    I personally use google drive, and use https://youneedawiki.com/ to display it as a wiki. Completely free. Source: about 1 year ago
  • Looking for an oddly specific Wiki service feature. Is there one that does this?
    Is there a wiki that has a sidebar which uses some kind of expandable / collapsable folder structure that makes the taxonomy really clear? Here's an example as used in youneedawiki. I really like how clear and fast it is to see where you are in any particular knowledge branch. Source: about 1 year ago
  • Ask HN: Making the best of GitHub and Google Docs for a new startup
    Trying to nail down what tools we will use as a fully remote team needing to work asynchronously. We will have paid versions of GitHub (Teams) and Google Workspace for email / calendar and docs. I did look at notion, clickup but I honestly think I prefer limiting our spend on an extra tool. What I like about notion is how its got a wiki structure, and this is where G-Docs leaves us short. The performance of... - Source: Hacker News / over 1 year ago
  • How do YOU collect your notes and thoughts before writing?
    There's an add-on to Google drive called "You Need a Wiki" that lets you build your own Wikipedia out of folders and Google Docs. The ability to add links between sites and documents makes it an excellent way to organise research and notes. Source: almost 2 years ago
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What are some alternatives?

When comparing LiveAgent and You Need A Wiki, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GitBook - Modern Publishing, Simply taking your books from ideas to finished, polished books.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Docusaurus - Easy to maintain open source documentation websites

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Notion - All-in-one workspace. One tool for your whole team. Write, plan, and get organized.