LiveChat

Website

livechat.com

Pricing URL

Official LiveChat Pricing

$ Details

paid Free Trial $20.0 / Monthly (1 agent)

Platforms

Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android

Release Date

2002 June

Categories

#Live Chat #Customer Support #Customer Service #CRM

Mibew

Website

mibew.org

Pricing URL

-

$ Details

Platforms

-

Release Date

-

Categories

#Customer Support #Customer Service #Live Chat #Help Desk

LiveChat features and specs

• Easy to Use
  LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
• Integration Options
  The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
• Real-time Monitoring
  It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
• Multichannel Support
  LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
• Data Analytics and Reporting
  Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages of LiveChat

• Price
  LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
• Limited Free Plan
  The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
• Customization Limitations
  While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
• Learning Curve for Advanced Features
  Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
• Overwhelming for Small Teams
  The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.

Mibew features and specs

• Open Source
  Mibew is an open-source live support application, meaning its source code is available for anyone to inspect, modify, and enhance. This allows for a high degree of customization and flexibility.
• Real-time Communication
  The software provides real-time web-based communication, enabling instant interaction between support agents and website visitors.
• Self-hosted
  As a self-hosted solution, you have full control over your data and the environment in which Mibew runs, which provides added security and data control.
• Multi-language Support
  Mibew supports multiple languages, making it accessible for users around the globe, which is a significant benefit for international businesses.
• Cost-effective
  Being open source and self-hosted, Mibew doesn't come with subscription fees, making it a cost-effective solution for live support.

Possible disadvantages of Mibew

• Technical Knowledge Required
  Setting up and customizing Mibew requires a certain level of technical expertise. It may not be user-friendly for non-technical users.
• Limited Integration
  Mibew may have limited integration options with other third-party applications compared to more popular live chat solutions.
• Community Support
  Being an open-source project, the primary support comes from the user community. There may be limited professional support options available.
• Interface Design
  The user interface of Mibew, while functional, may not be as polished or modern as some commercial live chat solutions, which could impact user experience.
• Feature Limitations
  Mibew may lack some of the advanced features offered by commercial live chat systems, such as AI chatbots, advanced analytics, and a wide range of integrations.

LiveChat Demo: All Features You Must Know in LiveChat!

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Preview of My Complete Redesign of Mibew

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