Software Alternatives, Accelerators & Startups

LiveChat VS Userlane

Compare LiveChat VS Userlane and see what are their differences

LiveChat logo LiveChat

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Userlane logo Userlane

Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.
  • LiveChat Landing page
    Landing page //
    2023-06-16
  • Userlane Landing page
    Landing page //
    2023-08-22

Tools are created to serve our own purposes and technology needs to add value to our lives without creating friction.People should not adapt to technology. Technology needs to adapt to people. We don't need to teach people how to interact with software but train software to interact with people. Software adoption relies on people learning how to navigate through a user interface. But this causes resistance and hinders productivity. We close the knowledge gap between humans and machines by allowing anybody to operate any software instantly. For Software providers that need to sell their product the ability to guide users in real time translates into higher engagement, activation, conversion, and retention. Companies that implement on-screen interactive guidance in the applications their staff needs to work with, solve all the logistic problems connected to staff training and see an increase in productivity that derives from a workforce which is fully operative in any software application from the get-go.

LiveChat

$ Details
paid Free Trial $20.0 / Monthly (1 agent)
Platforms
Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android
Release Date
2002 June

Userlane

$ Details
paid Free Trial
Platforms
Windows Mac OSX Linux Cross Platform Browser Chrome OS Firefox Edge Internet Explorer Safari
Release Date
2015 March
Startup details
Country
Germany
State
Bayern
City
München
Founder(s)
Felix Eichler
Employees
100 - 249

LiveChat videos

LiveChat Demo: All Features You Must Know in LiveChat!

More videos:

  • Tutorial - LiveChat Product Tour: See How Easy It Is To Use Live Chat!
  • Tutorial - Setting Up LiveChat

Userlane videos

Userlane - NOAH17 Berlin Startups

More videos:

  • Tutorial - How to create an interactive guide for software in just a few seconds with Userlane
  • Review - Userlane on Jira

Category Popularity

0-100% (relative to LiveChat and Userlane)
Customer Support
100 100%
0% 0
User Onboarding And Engagement
Live Chat
100 100%
0% 0
User Engagement
0 0%
100% 100

User comments

Share your experience with using LiveChat and Userlane. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveChat and Userlane

LiveChat Reviews

9 Best ManyChat Alternatives & Competitors in 2024
LiveChat interface is detailed and comprehensive, while also simple enough for any freelancer or business. The user interface (UI) also gives customers all the information they need to support their business on one screen, without being distracting or imposing. One of the most useful integrations is Facebook Messenger that enables you to chat with your customers from your...
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
LiveChat is another alternative to Tawk.to, but it provides more integrations. Also, LiveChat enables agents to talk with more than one customer in real-time, a significant feature for eCommerce to improve customer engagement. It also has other support tools for sales, integrations, and analytics. It is an influential Tawk.to alternative that supports many languages and...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Similar to Tawk.to, LiveChat is easy to use and integrates with your business websites. It has a wide range of service packages too. So, whether you’re a solo professional with a single site, or a large business owner with multiple sites and hundreds of employees, LiveChat can accommodate your needs.
Source: www.tidio.com
What are alternatives to LiveChat?
You can read a comprehensive comparison of HelpCrunch and LiveChat here. In a nutshell, here are some areas where HelpCrunch can become your favorite tool over any other alternative:
Source: www.quora.com
Looking for a better alternative to LiveChat?
With HelpСrunch, you get more than just aperfect live chat solution while paying less. We can also migrate your LiveChat data for free.
Source: helpcrunch.com

Userlane Reviews

15 best user onboarding software you need to try in 2023
However, it also has a strong focus on keeping existing users and employees up to date with new features. Userlane claim to be able to reduce client support contacts by up to 50%. You can easily add GIFS, videos, and other appealing content to help keep users on target as they learn. In fact, its speedy content creation facilities are among its standout features.
8 Best Usetiful Alternatives and Competitors That Are More Professional
Userlane offers interactive product guides that you can customize as you like. The targeting and segmentation for those guides are sufficient for most but if you have complicated segments or lots of different language requirements, Userlane might not be the one for you.
Source: userguiding.com
The 7 Best WalkMe Alternatives in 2023
Its user-friendly interface makes it suitable for businesses looking for a more straightforward implementation process. If ease of use and customization are your top priorities, Userlane could be a great fit.
Source: helpjuice.com
We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
The difference between WalkMe and Userlane is that it’s relatively easy to implement Userlane inside your application. You just need to copy/paste one snippet of Javascript code, without changing your application system.
Source: userpilot.com

Social recommendations and mentions

Based on our record, LiveChat seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveChat mentions (2)

  • Suggestion for a live chat on WordPress website
    Some of it is going to depend on your budget and needs. Many (most?) livechat providers offer WP functionality. For example, livechat.com has a free WP plugin to offer livechat on WP sites:. Source: about 2 years ago
  • Concerns regarding my first professional project
    I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly charges to the predicted monthly cost of the website (ie pre-made solutions such as livechat.com that would cost atleast $16/mo). Source: over 3 years ago

Userlane mentions (0)

We have not tracked any mentions of Userlane yet. Tracking of Userlane recommendations started around Mar 2021.

What are some alternatives?

When comparing LiveChat and Userlane, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

UserGuiding - Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Usetiful - Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention.