Software Alternatives, Accelerators & Startups

LiveMessage from Salesforce VS UseResponse

Compare LiveMessage from Salesforce VS UseResponse and see what are their differences

LiveMessage from Salesforce logo LiveMessage from Salesforce

Make mobile messaging a cornerstone of customer service

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
  • LiveMessage from Salesforce Landing page
    Landing page //
    2023-06-21
  • UseResponse Landing page
    Landing page //
    2023-10-10

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UseResponse videos

Customer Feedback & Support Software UseResponse

Category Popularity

0-100% (relative to LiveMessage from Salesforce and UseResponse)
Help Desk
10 10%
90% 90
Customer Feedback
0 0%
100% 100
CRM
100 100%
0% 0
Customer Support
7 7%
93% 93

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveMessage from Salesforce and UseResponse

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UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

What are some alternatives?

When comparing LiveMessage from Salesforce and UseResponse, you can also consider the following products

HiOperator - HiOperator is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Service - Customer service issues solved for you, on demand, for free.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Chat Center - Chat with one click, no matter what messaging app you use

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.