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LiveSession VS LiveAgent

Compare LiveSession VS LiveAgent and see what are their differences

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LiveSession logo LiveSession

LiveSession helps you analyze users’ behavior, improve UX, find JS bugs, and increase conversion rates using session replays, and event-based product analytics.
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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • LiveSession Landing page
    Landing page //
    2022-04-07

LiveSession is a session recording app to improve your website.

Session replays are an effective way to improve your conversion rates, provide better customer support and find bugs in your application. What’s more, LiveSession comes with advanced filtering features and allows you to create custom segments. These features will help you get more insights into the user behavior.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

LiveSession

Website
livesession.io
Pricing URL
Official LiveSession Pricing
$ Details
freemium $99.0 / Monthly (10k sessions / unlimited users / 1-month data retention)
Platforms
Browser Web
Release Date
2019 January
Startup details
Country
Poland
City
Wroclaw
Employees
10 - 19
Edit details

LiveAgent

Website
liveagent.com
Pricing URL
Official LiveAgent Pricing
$ Details
freemium $9.0 / Monthly (Small)
Platforms
Browser Android iOS
Release Date
2004 June
Edit details

LiveSession features and specs

  • Session Replay: Yes
  • Filters: Yes
  • Segmentation: Yes
  • Custom data: Yes
  • User identification: Yes
  • Clickmaps: Yes
  • Heatmaps: Yes
  • Email notifications: Yes
  • Alerts: Yes
  • Inspect Mode: Yes
  • Forms analytics: Yes
  • Events: Yes
  • Export: Yes
  • Dashboards: Yes
  • Funnel Tracking: Yes
  • Clickmaps: Yes

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

LiveSession videos

+ Add

Product Overview

More videos:

  • Review - Record and analyze website visits with Livesession.io
  • Review - 5 Amazing Tools to Boost your Business in 2019

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to LiveSession and LiveAgent)

LiveSession

LiveAgent

Web Analytics
100 100%
Web Analytics
0% 0
Customer Support
0 0%
Customer Support
100% 100
Heatmaps
100 100%
Heatmaps
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing LiveSession and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveSession and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveSession and LiveAgent

LiveSession Reviews

  1. Best session recording tool I could find

    I researched the tools available and LiveSession is the best I could find for our use case (fintech SaaS).

    🏁 Competitors: Smartlook, FullStory, Hotjar, LogRocket, Mouseflow
    👍 Pros:    Clean ui|Great customer support|Loading speed|Useful filters
    👎 Cons:    Lack of heatmaps
  2. Best product in the category

    We spent a lot of time searching for a session replay tool which helps us with customer support, and LiveSession is definitely the best one.

    🏁 Competitors: FullStory, Hotjar, Smartlook
The Top 10 Website Session Recording Tools for 2022
Livesession is a web analytics tool that features user monitoring, site session replays, and customer segmentation. You can use the website recording tool Livesession to track visitor behavior analytics to enhance user experience (UX), raise conversion rates, and generate income. To solve customer issues, learn how they use your services, and enhance their overall...
Source: siterecording.com
10 Best Inspectlet Alternatives 2022
LiveSession is an analytical software that makes it easy to search, segment, and play high-quality repetitions of client sessions. In addition, it tracks and records actions (mouse movements, clicks, keystrokes, keystrokes, changes) and allows you to find drop-down lists to increase your site’s conversion rate.
Source: www.plerdy.com
Oribi Alternatives. If you’re looking for a tool like… | by Trapica Content Team | Trapica | Medium
As another Oribi alternative, LiveSession attempts to inform users of their own customers and users. When providing a service to customers, the analysis software improves the user experience, behavior, conversion rates, and more. What’s more, you’ll enjoy the free 14-day trial (you don’t even need to enter your bank details to get started!).
Source: medium.com
Hotjar Alternatives: 21 Tools for Optimizing Your Website and Conversion Rate
LiveSession is a great option for session replays and proactive troubleshooting on your website or web app. Filters, Inspect Mode, and Engagement Score make it easier to get to the heart of the data you need—without spending hours watching irrelevant replays.
Source: www.crazyegg.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, LiveSession seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveSession mentions (1)

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing LiveSession and LiveAgent, you can also consider the following products

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Smartlook - Qualitative analytics for websites and mobile apps Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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