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mail.com VS HelpScout

Compare mail.com VS HelpScout and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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mail.com logo mail.com

Email how it is supposed to be: ✔ Free, simple and secure ✔ Manage multiple mail accounts in one place, from any device ✔ Sign up today!

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • mail.com Landing page
    Landing page //
    2023-07-25
  • HelpScout Landing page
    Landing page //
    2023-07-14

mail.com

Website
mail.com
Pricing URL
-
$ Details
-
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Edit details

mail.com videos

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Email reviews #2: Mail.com

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to mail.com and HelpScout)

mail.com

HelpScout

Email
100 100%
Email
0% 0
Customer Support
0 0%
Customer Support
100% 100
Email Clients
100 100%
Email Clients
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare mail.com and HelpScout

mail.com Reviews

We have no reviews of mail.com yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, mail.com seems to be a lot more popular than HelpScout. While we know about 75 links to mail.com, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

mail.com mentions (75)

  • Reference check fyi
    Did you use the same machine to login to yahoo and mail.com to respond to any emails sent to those addresses? Source: 7 months ago
  • Is there a free email service that does NOT require a phone number or another email?
    Mail.com. Lets you have up to 10 aliases also. Source: about 1 year ago
  • Migration
    It says I still have time to migrate my account but am cursed with account issues. It is under an old mail.com account that I don't have access to and it says that it doesn't exist whenever I try to reset my password. If I try to make a new email address under the same name, it says it is occupied. I can't change which one my Mojang account is connected to because that requires a code that is sent to the email you... Source: about 1 year ago
  • Recover Your Funds
    Those people that are into Cryptocurrency know how frustrating it is to lose your Cryptocurrency to a fake online investment platform. When this happens, one needs the best recovery expert and I was lucky to have found one at (recoverynerd (AT) mail.com). I was a victim, but thanks to RecoveryNerd when I found his reviews and they were very encouraging and verified. He is a crypto currency expert who helps victims... Source: about 1 year ago
  • My Etsy account was hacked and stolen along with the email account I was using for Etsy. Is there anything I can do to help recover my shop?
    Okay... Recovering your email then is very unlikely at this point and you might want to change your usernames and passwords for everything that you can think of - Other email accounts, bank accounts, PayPal, social media etc etc as the hacker may be able to get into your email accounts if there is any information that they can use within the mail.com account. Take ALL necessary precautions to protect yourself. Source: about 1 year ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing mail.com and HelpScout, you can also consider the following products

Gmail - Gmail is available across all your devices Android, iOS, and desktop devices. Sort, collaborate or call a friend without leaving your inbox.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zoho Mail - Zoho Mail is a secure, encrypted, and enterprise-ready email solution, a suite of apps tailor-made for your organization's needs.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ProtonMail - Secure email with absolutely no compromises. Get your free encrypted email account today.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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