I'm probably doing something similar to you given your response. I use mailparser.io to parse template emails (amazon confirmations, package tracking emails, billpay confirmations,) and have those flow to slack updates or saved to a table. Source: over 2 years ago

So, for processing inbound emails, perhaps a solution like MailParser could be of use (https://mailparser.io/). Source: almost 3 years ago

Depending on the potential value of the workflow, https://gmelius.com/ and https://hiverhq.com/ are both pretty awesome. Source: about 1 year ago

If you're u sing shared inboxes, you may want to consider https://hiverhq.com/ or https://www.dragapp.com/ for doing shared inbox functionality with workspace. Source: over 1 year ago

You might want to check out Hiver. It's built on top of Gmail, it's really easy to set up and even easier to grasp. It has all the features that your team would need to run its support operations successfully. And its pretty cost-effective against Zendesk. Source: over 1 year ago

Hey I was wondering if you considered trying Hiver since you mentioned that all CX operations were conducted out of Gmail. Hiver's a support solution that works on top of Gmail UI and is therefore really easy to use. Full disclosure: I work with the content team at Hiver. Source: over 1 year ago

I'm thinking that all these other apps might be facilitated in Mattermost. Probably not the email client and inbox email sharing but perhaps there's an integration to another tool like front.com or hiverhq.com (gmail based) that would help take care of managing email too. Source: almost 2 years ago