Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.
ReviewBot’s real-time review tracking helps you keep a pulse on what your customers are saying so you never miss a beat. Easily get reviews in Slack, Zendesk, email, or wherever your team works.
ReviewBot scans reviews on the iOS App Store, Mac App Store, Google Play, Google My Business, Yelp, Amazon from all around the world. With built-in features like filtering by star level, we make sure you only get the notifications you want.
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Malcolm App's answer
The product is more powerful
Malcolm App's answer
Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.
Malcolm App's answer
Malcolm App's answer
Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)
Malcolm App's answer
Companies and/or organisations who have a high and growing level of customer service activity
Malcolm App's answer
Setup a capterra notification in minutes - really powerful, and free :)
HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.
AppReviewBot - Get new iOS App Store and Google Play Store reviews directly in Slack, Microsoft Teams or Mattermost as soon as they happen. Unlimited apps, every country.
Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!
Reviewshake - Reviewshake helps you manage all your review sites from one place, automate new reviews from your customers and track review performance
Zendesk Support - Social Customer Support and Help Desk and Ticketing
ReviewFlowz - Never miss a review again All your reviews, straight to your favourite slack channel.