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Manylink VS Pointel DCCM

Compare Manylink VS Pointel DCCM and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Manylink logo Manylink

One link, multiple URLs ⛓️

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • Manylink Landing page
    Landing page //
    2023-04-01
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Manylink videos

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Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to Manylink and Pointel DCCM)

Manylink

Pointel DCCM

Link Management
100 100%
Link Management
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
Social Media Tools
100 100%
Social Media Tools
0% 0
Communication
0 0%
Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Manylink and Pointel DCCM

Manylink Reviews

Linktree Alternatives: The Best 10 and the FREE Tool I Use
Their dashboard interface looks pretty basic, but that can’t be said for the landing page user interface. It looks bulky with a heavy presence of Manylink branding.
Source: petermurage.com

Pointel DCCM Reviews

We have no reviews of Pointel DCCM yet.
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What are some alternatives?

When comparing Manylink and Pointel DCCM, you can also consider the following products

Linktree - Connect your audience to all of your content with just one link.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Shorby - Shorby URL Shortener is an online utility that easily shortens all the URLs and automatically creates short links.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

many.link - Add as many links in your Instagram bio as you want

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

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