Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Medium seems to be a lot more popular than Freshdesk. While we know about 2259 links to Medium, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Well, well, well... Not so long ago, I joined the opposing camp where everyone was arguing to drop null into the Mountain of Doom. https://medium.com/@hbarcelos/why-i-banned-null-from-my-js-code-and-why-you-should-too-13df90323cfa. - Source: Hacker News / about 16 hours ago
> The case was withdrawn due to the time it took to get to trial ... Which weakens the oral evidence. The only evidence they had; because there was no DNA found on the condom submitted as evidence. https://medium.com/@njmelzer/demasking-the-torture-of-julian-assange-b252ffdcb768. - Source: Hacker News / 2 days ago
Survivorship bias: https://medium.com/@trendguardian/free-will-a-rich-fairy-tale-4fecf8095812. - Source: Hacker News / 1 day ago
Starting with these: https://medium.com/@pc.peterso/three-key-tensions-in-your-enterprise-code-ead82c15bdd. - Source: Hacker News / 1 day ago
While I agree with the sentiment in general, I've came to the conclusion that what I really want is the flexibility of the natural language interface that LLM's provide, and the return of the correct document. No 'reasoning', no summarizing, just better search [0]. The issue with the current generation of models is that they can't reason, they may do very well at pretending to reason, but they can't [1]. Reasoning... - Source: Hacker News / 2 days ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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