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Microsoft Operations Management Suite VS ServiceNow

Compare Microsoft Operations Management Suite VS ServiceNow and see what are their differences

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Microsoft Operations Management Suite logo Microsoft Operations Management Suite

Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security

ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.
  • Microsoft Operations Management Suite Landing page
    Landing page //
    2023-03-28
  • ServiceNow Landing page
    Landing page //
    2022-07-12

Microsoft Operations Management Suite features and specs

  • Comprehensive Monitoring
    Microsoft Operations Management Suite (OMS) offers end-to-end monitoring and management of an entire IT infrastructure, providing insights into performance, security, and overall system health.
  • Scalability
    OMS is built on Microsoft Azure, which allows it to scale easily according to organizational needs. It can handle the varying demands of enterprises of all sizes.
  • Integrations
    OMS integrates seamlessly with other Microsoft services and third-party tools, enhancing its functionality and allowing for a more cohesive IT management environment.
  • Cloud-Based
    Being a cloud-based service, OMS offers the flexibility and accessibility of remote monitoring and management, which is ideal for distributed and hybrid IT environments.
  • Automation
    OMS includes automation capabilities that can help in reducing repetitive tasks, thus improving operational efficiency and reducing human error.

Possible disadvantages of Microsoft Operations Management Suite

  • Complexity
    The depth and breadth of features offered can make the initial setup and configuration somewhat complex, requiring a steep learning curve for new users.
  • Cost
    While OMS provides a robust set of features, it can be relatively expensive, especially for smaller organizations that might not fully utilize all its capabilities.
  • Data Privacy
    As a cloud-based solution, users might have concerns about data privacy and compliance, depending on the data residency regulations of their country or industry.
  • Dependency on Internet Connection
    Since OMS is a cloud service, a reliable internet connection is essential for its operation. Any internet outage can disrupt the monitoring and management processes.
  • Vendor Lock-In
    Organizations using OMS become inherently tied to Microsoft's ecosystem, which makes it challenging to switch to other platforms without significant migration efforts.

ServiceNow features and specs

  • Comprehensive IT Service Management
    ServiceNow provides a wide range of ITSM functionalities like incident management, problem management, change management, and asset management, making it a robust tool for IT operations.
  • Customizable
    The platform is highly customizable, allowing organizations to tailor workflows, reports, and dashboards to meet specific business needs.
  • Integration Capabilities
    ServiceNow integrates easily with other enterprise systems like ERP, CRM, and monitoring tools, facilitating cross-departmental collaboration and data sharing.
  • Scalability
    The platform is scalable and can grow with your organization, making it suitable for both small businesses and large enterprises.
  • Automation
    ServiceNow offers powerful automation features that can streamline routine tasks and processes, reducing manual effort and errors.
  • Cloud-Based
    As a SaaS platform, ServiceNow delivers regular updates and patches, ensures uptime, and offers high availability, eliminating the need for on-premises infrastructure.

Possible disadvantages of ServiceNow

  • Cost
    ServiceNow can be expensive, particularly for small to mid-sized businesses, given its licensing and implementation costs.
  • Complexity
    The platform can be complex to implement and configure, requiring specialized skills and potentially leading to a steep learning curve for new users.
  • Performance
    There can be performance issues during peak times if the system is not properly tuned, which can affect usability.
  • Customization Challenges
    While highly customizable, extensive changes can lead to difficulties with future updates and maintenance, as customizations may need to be re-applied or re-configured.
  • Vendor Lock-In
    Being deeply tied into ServiceNow's ecosystem can make it difficult to switch vendors or platforms without substantial cost and effort.
  • User Interface
    While powerful, the user interface can sometimes be seen as less intuitive compared to more modern, lightweight solutions.

Microsoft Operations Management Suite videos

+ Add

Microsoft Operations Management Suite – IT Management Solution for the cloud era

ServiceNow videos

+ Add

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

Category Popularity

0-100% (relative to Microsoft Operations Management Suite and ServiceNow)

Microsoft Operations Management Suite

ServiceNow

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100
IT Management
100 100%
IT Management
0% 0
Service Desk
0 0%
Service Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Microsoft Operations Management Suite and ServiceNow

Microsoft Operations Management Suite Reviews

We have no reviews of Microsoft Operations Management Suite yet.
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ServiceNow Reviews

TOP RPA tools you should never miss | Octoparse RPA
ServiceNow RPA allows customers to build and run unattended automation natively within the ServiceNow platform. Its out-of-the-box connectors to over 50 apps that are commonly used alongside ServiceNow, such as Salesforce, Office 365, ZenDesk, and more. This enables easy automation of workflows across systems. It also has a visual interface for creating automation without...
Source: www.octoparse.ai
13 tools to use for DevSecOps automation
💰 ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

Social recommendations and mentions

Based on our record, ServiceNow seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Microsoft Operations Management Suite mentions (0)

We have not tracked any mentions of Microsoft Operations Management Suite yet. Tracking of Microsoft Operations Management Suite recommendations started around Mar 2021.

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: over 2 years ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: over 3 years ago

What are some alternatives?

When comparing Microsoft Operations Management Suite and ServiceNow, you can also consider the following products

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Goverlan - Goverlan Reach provides IT systems support and remote management software solutions enabling innovative and simplified ways for businesses to address remote IT administration needs.

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