MyCustomerLens creates on-demand insights from unstructured feedback so that you can make faster and more informed decisions about how to grow your business.
Our award-winning platform reimagines the feedback process by automating the ability to listen everywhere, summarise text data and benchmark performance.
Listen Everywhere. Organisations can no longer rely on periodic surveys to provide a complete picture of their customer experience. So MyCustomerLens aggregates a wide variety of direct & public feedback, across the entire customer journey, to create a single source of truth.
Summarise text data. Businesses waste time and money manually aggregating, analysing and reporting on customer feedback. MyCustomerLens uses bespoke algorithms to make business sense of all your raw text data, in real-time.
Benchmark performance. Revenue opportunities are lost when decision-makers can’t see their data in a wider context. So MyCustomerLens benchmarks your performance over time, across locations and against competitors.
With MyCustomerLens, decision-makers at growing companies can save time, reduce cost and drive customer and revenue growth.
Our platform plugin and integrations enable stores to print labels, automate international paperwork, display real-time courier rates, and offer their customers dynamic tax and duties at checkout.
Easyship makes shipping globally so simple, that anyone can get started in a couple clicks. Online sellers can leverage over 250+ shipping solutions and 50+ couriers, while saving up to 70% on shipping rates. Growing businesses can also join their network of more than 20+ 3PL partners worldwide, giving them the opportunity to provide faster delivery to overseas customers.
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MyCustomerLens is a great solution for really getting into your customer feedback, making sense of free text comments, analysing the detail, and making decisions or taking action to follow-up. As well as running or analysing customer surveys, you can also import feedback from other sources, or listen to social feeds, and include comments and text in the analysis. Dashboards present results in clear, understandable, actionable format to share within your business.
I have been a customer of MyCustomerLens since day one. Their solution provides a structured and an effective way to collate feedback from a wide range of sources into one, clean, manageable dashboard. It allows us to better understand our customer, but more importantly act quicker to resolve issues and stay ahead.
Based on our record, Easyship seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I do go back to selling on eBay, I plan to remove GSP and instead offer direct shipping to the buyer using FedEx International Priority. I have a duties calculator provided by easyship.com that gives reasonably close duties estimates. I do not want to use USPS since I paid for their fastest service (Express Int'l) only to have the item sit in chicago for an entire month before it moved again to to buyer's... Source: over 3 years ago
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