Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Nemo. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Nemo worked well with GNOME 3, not sure about GNOME 4x. It is based on a very old version of nautilus. Source: over 1 year ago
For me is Nemo. Nemo is the file manager that Linux Mint maintains and uses by default in its desktop environment. It is a fork of Nautilus so is similar and migrating to it is painless. - Source: dev.to / over 1 year ago
I did some research about it and I find that nautilus uses a plugin called gvfs-mtp to get support mtp, so I think maybe that is the problem. I tried to read the code but I dont know to much of programming in C, then I ask myself how is that nemo handles mtp, and tried to search in the source code, I searched here https://github.com/linuxmint/nemo but couldn't find nothing so Im asking here because I dont know to... Source: almost 2 years ago
Nemo Cinnamon's file manager, I love how customizable it is, even if it looks worse than Nautilus :(. Source: about 2 years ago
Nemo Cinnamon filemanager...afraid no clue how well it works in other DEs. Source: over 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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