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NetBox VS Zendesk

Compare NetBox VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

NetBox logo NetBox

NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • NetBox Landing page
    Landing page //
    2023-09-15

It encompasses the following aspects of network management:

IP address management (IPAM) - IP networks and addresses, VRFs, and VLANs Equipment racks - Organized by group and site Devices - Types of devices and where they are installed Connections - Network, console, and power connections among devices Virtualization - Virtual machines and clusters Data circuits - Long-haul communications circuits and providers Secrets - Encrypted storage of sensitive credentials

  • Zendesk Landing page
    Landing page //
    2024-05-06

NetBox features and specs

  • Open Source
    NetBox is open-source software, which means you can use and modify it freely without having to pay for a license. This can significantly reduce costs and allows for customization according to specific needs.
  • Comprehensive IPAM and DCIM
    NetBox includes both IP Address Management (IPAM) and Data Center Infrastructure Management (DCIM) functionalities, offering a single platform to manage diverse aspects of network infrastructure.
  • Extensible via API
    NetBox provides a robust API that allows integration with other tools and systems, enabling automation and enhanced functionality through scripting and third-party applications.
  • User-Friendly Interface
    The web-based user interface is intuitive and easy to use, even for those who may not have extensive experience with network management tools.
  • Active Community and Support
    NetBox has an active community of users and contributors, which helps in quickly addressing issues, sharing knowledge, and contributing to the continuous improvement of the software.

Possible disadvantages of NetBox

  • Initial Setup Complexity
    The initial installation and configuration of NetBox can be complex and time-consuming, potentially requiring a good understanding of Python, PostgreSQL, and other dependencies.
  • Resource Intensive
    As a web-based application, NetBox can be resource-intensive, requiring a capable server environment to run efficiently, which might not be suitable for very small-scale deployments.
  • Steeper Learning Curve
    Despite its intuitive interface, the broad set of features and functionalities might overwhelm new users, leading to a steeper learning curve.
  • Limited Built-in Reporting
    NetBox has limited built-in reporting capabilities, which might necessitate additional tools or custom reports to meet specific reporting needs.
  • No Built-in Alerting
    NetBox does not have built-in alerting mechanisms for tracking changes or unusual activities, so additional monitoring and alerting systems may be required.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

NetBox videos

+ Add

Accessing NAPALM via the NetBox API

More videos:

  • Review - Network to Code NetBox with Jeremy Stretch and John Anderson
  • Tutorial - Netbox Global Review- How To Earn Money Browsing The Internet

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to NetBox and Zendesk)

NetBox

Zendesk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Log Management
100 100%
Log Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NetBox and Zendesk

NetBox Reviews

11 NetBox Alternatives
NetBox is a resource modeling application that is specially designed to automate networks and empower network engineering as well. It manages all the needs of networks and works under the license of Apache 2.
Source: www.justalternativeto.com
The 10 Best IP Address Management Tools for Linux
NetBox is certainly one of the best open-source IPAM solutions reviewed by our editors. It comes with a simple but elegant user interface that packs a serious punch in terms of functionalities. NetBox was initially developed by the network engineering team at DigitalOCean and has since evolved into a full-fledged IP management application. It is very popular among...
Source: www.ubuntupit.com
12 Open Source/Commercial Software for Data Center Infrastructure Management
NetBox is an open-source IP address management and data center infrastructure management platform, which was created by the network team at DigitalOcean to store the information about your networks, virtual machines, inventories, and many more.
Source: www.tecmint.com
Best IP Address Management Tools for Linux
NetBox is an open-source web based IP address management and data center infrastructure management application. It was developed more particulary to address the requirements of network and infrastructure engineers.
Source: www.tecmint.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, NetBox should be more popular than Zendesk. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NetBox mentions (21)

  • Share your greatest free tools
    Netbox. https://netbox.readthedocs.io/en/stable/ Your “Source of Truth” for your network. NetBox is an infrastructure resource modeling (IRM) application designed to empower network automation. Initially conceived by the network engineering team at DigitalOcean, NetBox was developed specifically to address the needs of network and infrastructure engineers. NetBox is made available as open source under the Apache... Source: about 3 years ago
  • What do you use to track disks and other hardware?
    Currently we are using [SnipeIT](https://snipeitapp.com/) to track our disks, hardware and machines, and [Netbox](https://netbox.readthedocs.io/en/stable/) to track physical layout and locations. Source: about 3 years ago
  • What does a longer career related to computing infrastructure look like?
    You might find it educational/interesting to have a look at Netbox. It's a fairly well respected piece of software that manages network hardware and configuration. Source: about 3 years ago
  • How does proper documentation look like?
    You could take a look at netbox . It’s a little hard to set up at first but worth it in the end IMO. Source: about 3 years ago
  • Web Application That Shows Switch Ports Mapping
    However I'd suggest that Netbox is the more modern and functional solution to this problem. Source: about 3 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

What are some alternatives?

When comparing NetBox and Zendesk, you can also consider the following products

phpIPAM - phpipam is an open-source web IP address management application (IPAM).

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

RackTables - Racktables is a nifty and robust solution for datacenter and server room asset management.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

DCImanager - DCImanager is a platform for managing physical equipment. Connect any physical equipment to a single platform. Use the platform to manage your servers, switches, PDU as well as physical and virtual networks.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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