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NetSupport DNA VS Alloy Navigator

Compare NetSupport DNA VS Alloy Navigator and see what are their differences

NetSupport DNA logo NetSupport DNA

IT Asset Management

Alloy Navigator logo Alloy Navigator

Alloy Navigator is an all-inclusive IT Service Management Software. It is an ITIL aligned IT Service and Asset Management platform that provides thoughtful answers to your toughest IT challenges.
  • NetSupport DNA Landing page
    Landing page //
    2023-02-05
  • Alloy Navigator Landing page
    Landing page //
    2020-03-14

The ITSM Platform that Works for You

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.

Features:

Out-of-the-box ITSM and ITIL Workflows

Address recurring issues, speed-up resolution times and increase productivity with out-of-box ITIL Processes (What is ITIL?). From Incident and Request Management to SLA and Configuration Management, we’ve got you covered.

Knowledge Managementdesigned for ITSM

Leverage a central repository of technical solutions for lower support costs, faster new staff on-boarding and improve customer satisfaction.

Integrated IT Asset Management

Discover, track and manage every asset in your IT environment for complete visibility over purchasing, costs, history and more.

Complimentary Network Discovery

Effortlessly gather an in-depth inventory of your entire network including computers, network devices, and installed software.

NetSupport DNA features and specs

  • Comprehensive Monitoring
    NetSupport DNA provides detailed monitoring of IT assets, offering insights into hardware and software inventories, which aids in efficient IT management.
  • Enhanced Security
    The software includes tools for safeguarding data, such as endpoint security measures, internet metering, and policy enforcement to mitigate security risks.
  • User-Friendly Interface
    The platform is designed to be intuitive with an easy-to-navigate interface, making it accessible for users at different technical levels.
  • Flexible Reporting
    NetSupport DNA offers customizable reporting features, allowing users to generate specific reports that match their organizational needs.
  • Classroom Management
    For educational environments, NetSupport DNA provides classroom management tools to enhance the learning experience and facilitate teaching.

Possible disadvantages of NetSupport DNA

  • Complex Deployment
    Initial setup and deployment can be intricate and time-consuming, requiring thorough planning and potentially skilled personnel.
  • Cost
    For smaller organizations or educational institutions, the cost of implementing and maintaining NetSupport DNA might be prohibitive.
  • System Resource Usage
    The software may require substantial system resources, which can impact the performance of older hardware or systems with limited capacity.
  • Learning Curve
    Despite having a user-friendly interface, fully leveraging all features of NetSupport DNA might require training or experience, especially for non-technical users.
  • Limited Integration
    Integration with other software or systems may be limited, potentially necessitating additional tools or manual processes for comprehensive IT management.

Alloy Navigator features and specs

  • Comprehensive Asset Management
    Alloy Navigator offers a robust feature set for managing hardware and software assets, making it ideal for businesses that need detailed oversight of their IT inventory.
  • Customizable Workflows
    The software provides customizable workflows and automation, which can be tailored to fit the specific operational needs of different organizations.
  • Integration Capabilities
    It integrates seamlessly with other IT management tools and systems, enhancing its utility and providing a more cohesive IT management environment.
  • User-Friendly Interface
    The platform is designed with a user-friendly interface, making it easier for IT staff to navigate and utilize its features efficiently.
  • Comprehensive Reporting
    The software includes extensive reporting capabilities, aiding in decision-making and providing insights into the IT landscape of the organization.

Possible disadvantages of Alloy Navigator

  • Cost
    Alloy Navigator may be cost-prohibitive for smaller businesses or organizations with limited IT budgets.
  • Complexity
    Given its extensive feature set, the software can be complex to set up and may require a steep learning curve for new users.
  • Performance
    Some users have reported performance issues, particularly when managing very large inventories, which can slow down operations.
  • Support
    While Alloy Navigator offers support, some users have indicated that response times can be slower than expected, which could be a drawback in urgent situations.
  • Customization Time
    While the customization options are a strong point, the time and effort required to fully personalize the workflows and settings can be significant.

NetSupport DNA videos

ICT Evangelist reviews NetSupport DNA

More videos:

  • Review - NetSupport DNA 4.3 ( Education Edition) - Product tour.
  • Review - Welcome to NetSupport DNA for business

Alloy Navigator videos

Service Customers Anywhere - Introducing the new Alloy Navigator Express

Category Popularity

0-100% (relative to NetSupport DNA and Alloy Navigator)
Monitoring Tools
53 53%
47% 47
IT Asset Management
45 45%
55% 55
Purchase Management
100 100%
0% 0
IT Service Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NetSupport DNA and Alloy Navigator

NetSupport DNA Reviews

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Alloy Navigator Reviews

  1. Our team of 10 IT technicians has been…

    Our team of 10 IT technicians has been using Alloy Navigator for almost 5 years to manage our service desk and computer assets. The product is easy to use and highly customizable. When Alloy’s sales rep told me we would be able to tweak its business logic to our needs I thought that was just a marketing pitch and perhaps it would allow me to add new fields, set up data triggers, and customize email notification, pretty much like almost any other product on the market. I was in for a big surprise! Not only Alloy is capable of all of the above, but it also allowed us to add new business actions, each with its own unique data entry form and with completely custom logic. Talk about fitting like a glove! Today Alloy does everything we need – helps us track our laptops and workstations, convert email to tickets, handle level 3 escalations, monitor our internal SLAs, email out performance reports, and much much more. This wouldn’t be a complete package if it didn’t come with excellent training (oh, so invaluable!) and very personable customer support.

    👍 Pros:    User-friendly|Great customer support|100% customizable|Easy integration

What are some alternatives?

When comparing NetSupport DNA and Alloy Navigator, you can also consider the following products

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IT Asset Management - Best IT Asset Management software & License tool to manage infrastructure efficiently. Cloud asset management application for ticketing to track Assets.

Cherwell IT Asset Management - Our IT Asset Management Software tracks and manages assets through a complete lifecycle supplying information that supports multiple ITSM processes. Watch demo now!