Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, NewsBlur seems to be a lot more popular than Zoho Desk. While we know about 20 links to NewsBlur, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I also use it for its Popular Bookmarks - I subscribed to its RSS feed in NewsBlur and always have something interesting to read when my other feeds are Empty (they rarely are). - Source: dev.to / 9 months ago
There's a bunch of replacements. I like https://newsblur.com but there are 4-6 large-ish similar sites. That said, partially what people miss is the relative cultural hegemony of Google Reader. It was RSS front-and-center, prominently featured on websites, supported by the biggest company in tech, with all the users there and able to take advantage of the (sparse) social features. - Source: Hacker News / 10 months ago
Https://newsblur.com/ I think this might be pretty close to what you're looking for. It's an RSS feed reader with a platform for discussions. - Source: Hacker News / about 1 year ago
Currently I'm on Newsblur. But it's really convoluted to Self host - to my "shame" I use their cloud hosted app with premium. It's (over)laden with features that I actually use and cheaper than for example Feedly. Source: about 1 year ago
I start every day with RSS subscriptions using NewsBlur (https://newsblur.com) and Reeder (https://reederapp.com). I've also set up a page so other people can see my subscriptions / what I'm reading: https://sources.werd.io. - Source: Hacker News / about 1 year ago
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
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