Software Alternatives, Accelerators & Startups

Newspack VS Helpy.io

Compare Newspack VS Helpy.io and see what are their differences

Newspack logo Newspack

A new publishing solution for news orgs by WordPress

Helpy.io logo Helpy.io

Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.
  • Newspack Landing page
    Landing page //
    2023-10-04
  • Helpy.io Landing page
    Landing page //
    2022-04-28

Helpy is a tightly integrated customer support platform that combines ticketing, knowledgebase, community and AI support chat. Helpy was designed from the ground up to reduce the number of agents needed to provide an amazing experience. Harness the power of automations and Carin, the customer support bot that can answer up to 90% of Tier 1 questions autonomously.

Newspack videos

An Interview with Steve Beatty from the Newspack Project and Automattic

More videos:

  • Review - MediaValet Newspack Jan 2018

Helpy.io videos

No Helpy.io videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Newspack and Helpy.io)
Social Media Tools
100 100%
0% 0
Help Desk
0 0%
100% 100
Social Media Marketing
100 100%
0% 0
Customer Support
0 0%
100% 100

User comments

Share your experience with using Newspack and Helpy.io. For example, how are they different and which one is better?
Log in or Post with

Social recommendations and mentions

Helpy.io might be a bit more popular than Newspack. We know about 2 links to it since March 2021 and only 2 links to Newspack. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Newspack mentions (2)

  • Vox Media Partners with WordPress VIP
    I'm biased[0], but no there are hundreds of news organizations using WordPress for publishing. It's the industry standard. [0] https://newspack.com/. - Source: Hacker News / 11 months ago
  • Newsletter Glue versus Newspack Newsletters
    To me, it seems like their newsletter plugin is closely tied with their local news publication product of the same name. Of interest, Newspack is a project of WordPress.com and the Google News Initiative. So one of the cool features of the Newspack newsletter plugin is the ability to easily add google ads into their newsletters. Source: about 2 years ago

Helpy.io mentions (2)

  • ticketing system
    Also I just randomly remembered https://helpy.io/ A company I was working for like 7 years ago was migrating to it. I can't comment if it's good or not but it's free and open-source (so you can self-host it). In fact, I specifically remember they asked me to deploy it to our VPS. Source: over 1 year ago
  • self-hosted ticket system or help desk without account
    Do you have an idea which system fulfills these special requirements? I am currently experimenting with helpy, where users get an account when they create a ticket. Source: over 2 years ago

What are some alternatives?

When comparing Newspack and Helpy.io, you can also consider the following products

Facebook Creator Studio - Creator Studio lets creators and publishers manage posts, insights and messages from all of your Facebook Pages in one place.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Docswrite - Google Docs to WordPress - The all in one content publishing platform for WordPress

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Planable.io - Planable is the command center of social media campaigns trusted by agencies, freelancers, and marketing teams, that allows you to easily create, collaborate, get approval and schedule posts for your social media campaigns.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community