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ngDesk VS Drift

Compare ngDesk VS Drift and see what are their differences

AirDroid Business
AirDroid Business, an enterprise-grade MDM solution, is designed to enable businesses mobility and productivity through remote access and control, device provisioning, policy application and management, kiosk mode, and geofencing. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ngDesk logo ngDesk

ngDesk is the 100% free help desk software for unlimited users with ticket management, instant alerts, and AI integration. Complete. Completely Free.

Drift logo Drift

A messaging app that helps you grow your business.
  • ngDesk Landing page
    Landing page //
    2022-10-29
  • Drift Landing page
    Landing page //
    2023-10-23

ngDesk

Website
ngdesk.com
Pricing URL
Official ngDesk Pricing
Release Date
-
Edit details

Drift

Website
drift.com
Pricing URL
Official Drift Pricing
Release Date
2015 January
Startup details
Country
United States
State
Massachusetts
City
Boston
Founder(s)
David Cancel
Employees
250 - 499
Edit details

ngDesk videos

+ Add

Free Freshdesk Alternative: ngDesk

More videos:

Drift videos

+ Add

Drift Review | Adam LZ's 240sx

More videos:

  • Review - THE BEST CAR I'VE EVER DRIFTED! 489Whp C6 Corvette Drift Review
  • Review - YouTubers Drift Crashes

Category Popularity

0-100% (relative to ngDesk and Drift)

ngDesk

Drift

Incident Management
100 100%
Incident Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Notifications And Alerting
100 100%
Notifications And Alerting
0% 0
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using ngDesk and Drift. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ngDesk and Drift

ngDesk Reviews

  1. ngDesk is very easy to use!

    The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.

    🏁 Competitors: Zendesk
  2. Email support system

    ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.

  3. Very easy simple affordable tool

    ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.

    🏁 Competitors: Zendesk, Zoho CRM

Drift Reviews

10 best Manychat alternatives in 2024 (free & paid)
Drift is a platform for conversational marketing, sales, and service. You can use it to connect with your website visitors, answer their questions and get insight into their preferences, collaborate with teammates to sell faster, and more.
Source: chatfuel.com
12 Best Free Chrome Screen Recorder with audio 2022
Drift is also a noteworthy screen recorder for Google Chrome, with which you can easily record videos, screens, and GIFs. It also allows you to record voice and mouse movements from any window.
Source: www.geekersoft.com
The 36 Best Marketing Automation Tools to Use in 2020
Drift is a conversational marketing and sales platform that helps you connect with the leads that are ready to buy. Drift is the first company to leverage the power of live chat and automated chatbots for sales purposes. Since their launch in 2014, they’ve established themselves as the best customer messaging platform to help you book more sales meetings, shorten your sales...
Source: encharge.io

Social recommendations and mentions

Based on our record, Drift seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ngDesk mentions (0)

We have not tracked any mentions of ngDesk yet. Tracking of ngDesk recommendations started around Mar 2021.

Drift mentions (1)

  • Why is google chrome bypassing my firewall?
    I have a ZYXEL C3000Z modem/router and setup the "Website Blocking" for drift.com. When I use IE, Edge, Firefox, all have page block site from the router which is what I want. Source: almost 3 years ago

What are some alternatives?

When comparing ngDesk and Drift, you can also consider the following products

Squadcast - Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PagerDuty - Cloud based monitoring service

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