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NICE inContact VS Aprika Mercury SMS

Compare NICE inContact VS Aprika Mercury SMS and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Aprika Mercury SMS logo Aprika Mercury SMS

See Mercury SMS - the 2 Way SMS Message App for Salesforce. Send and receive text messages to customers, team menbers or contact groups. Mercury includes Bulk Messaging and Scheduled SMS Delivery. Take control of Business Messaging - See How.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Aprika Mercury SMS Landing page
    Landing page //
    2023-08-24

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Aprika Mercury SMS videos

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Category Popularity

0-100% (relative to NICE inContact and Aprika Mercury SMS)

NICE inContact

Aprika Mercury SMS

Communication
92 92%
Communication
8% 8
Enterprise Communication
100 100%
Enterprise Communication
0% 0
SMS Marketing
0 0%
SMS Marketing
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Aprika Mercury SMS

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Aprika Mercury SMS Reviews

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What are some alternatives?

When comparing NICE inContact and Aprika Mercury SMS, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Mobile Text Alerts - Login to your Mobile Text Alerts account to send SMS text messages, MMS messages. Forgot your password? Use our forgotten password tool to quickly recover your password.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

DialMyCalls - The easy to use mass and emergency notification platform. Send a phone call, text message or e-mail to your entire list of people in seconds.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

STARS Campus for Career Colleges - STARS Campus Solutions is a web-based campus management system that brings a comprehensive approach to student contact management.

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