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NICE inContact VS Baklib

Compare NICE inContact VS Baklib and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Baklib logo Baklib

Make your knowledge base & help document online
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Baklib Landing page
    Landing page //
    2022-06-04

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Baklib videos

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Category Popularity

0-100% (relative to NICE inContact and Baklib)

NICE inContact

Baklib

Communication
100 100%
Communication
0% 0
Help Desk
0 0%
Help Desk
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Customer Support
91 91%
Customer Support
9% 9

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Baklib

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Baklib Reviews

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What are some alternatives?

When comparing NICE inContact and Baklib, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Kbee - Create a wiki in 5 minutes Kbee turns your Google Drive folders into a fast, searchable wiki for you and your team.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Seva - Email campaigns for creators (previous named ConvertKit)

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

ProProfs Knowledge Base - ProProfs Knowledge Base is a cutting-edge knowledge management software that assists businesses to reduces support tickets by self-help and create online manuals, guides, wikis, documentation, FAQs and more.

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