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NICE inContact VS PagerTree

Compare NICE inContact VS PagerTree and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

PagerTree logo PagerTree

On-Call. Simplified. PagerTree empowers teams to share oncall responsibility and respond faster when incidents occur.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • PagerTree OnCall Calendar
    OnCall Calendar //
    2024-03-12
  • PagerTree Alert Page
    Alert Page //
    2024-03-12
  • PagerTree Documentation
    Documentation //
    2024-03-12
  • PagerTree Critical Notifications
    Critical Notifications //
    2024-03-12

NICE inContact features and specs

No features have been listed yet.

PagerTree features and specs

  • SMS & Voice Notifications: Yes
  • Bypass Do Not Disturb: Yes
  • Live Call Routing: Yes
  • Single Sign On (SSO): Yes

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

PagerTree videos

+ Add

PagerTree Quick Start - Getting Started

More videos:

Category Popularity

0-100% (relative to NICE inContact and PagerTree)

NICE inContact

PagerTree

Communication
100 100%
Communication
0% 0
Incident Management
0 0%
Incident Management
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100

Questions and Answers

As answered by people managing NICE inContact and PagerTree.

Why should a person choose your product over its competitors?

PagerTree's answer:

Simplicity to setup and pricing.

Who are some of the biggest customers of your product?

PagerTree's answer:

  • SAP
  • Amgen
  • City of Montreal

What makes your product unique?

PagerTree's answer:

Simplicity and Pricing. The tool does on-call really well.

How would you describe your primary audience?

PagerTree's answer:

IT organizations between 5-150 users.

User comments

Share your experience with using NICE inContact and PagerTree. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and PagerTree

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

PagerTree Reviews

We have no reviews of PagerTree yet.
Be the first one to post

Social recommendations and mentions

Based on our record, PagerTree seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

PagerTree mentions (2)

What are some alternatives?

When comparing NICE inContact and PagerTree, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

PagerDuty - Cloud based monitoring service

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Squadcast - Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

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