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NICE inContact VS Project Fonos

Compare NICE inContact VS Project Fonos and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Project Fonos logo Project Fonos

Open-source communications for the cloud
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Project Fonos Landing page
    Landing page //
    2023-09-07

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Project Fonos videos

No Project Fonos videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to NICE inContact and Project Fonos)

NICE inContact

Project Fonos

Communication
100 100%
Communication
0% 0
Developer Tools
0 0%
Developer Tools
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Cloud
0 0%
Cloud
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Project Fonos

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Project Fonos Reviews

We have no reviews of Project Fonos yet.
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Social recommendations and mentions

Based on our record, Project Fonos seems to be more popular. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

Project Fonos mentions (11)

  • Python phone call receiving?
    You can probably use Twilio for this, but it's a paid service. The only alternative I'm aware of is Fonoster, but that's a JavaScript API - and I have no clue if it actually works. Source: over 1 year ago
  • Android SIP server (new to VOIP)
    I was looking at maybe trying to use a softphone to receive calls from an Android phone. Is there any way to do this? I'm looking at maybe trying something like https://github.com/fonoster/fonoster (self-hosted twilio) aswell. Source: over 1 year ago
  • The open-source alternative to Twilio (Fonoster)
    FN v0.3 is a feature release that will replace the main branch and includes many improvements across all the components. This version ships with support for Secrets, better integration with DialogFlow ES/CX, and improvements around observability. Link to the repo: https://github.com/fonoster/fonoster Roadmap: https://github.com/orgs/fonoster/projects/9. Source: about 2 years ago
  • SIP trunk choice for Canada?
    Check out fonoster and routr for your front end and management layer on top of freeswitch. Source: over 2 years ago
  • The open-source alternative to Twilio (Fonoster) - Update inside
    Repo: https://github.com/fonoster/fonoster (I will be thrilled if you become a stargazer). Source: over 2 years ago
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What are some alternatives?

When comparing NICE inContact and Project Fonos, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Rollideo - Create a video from any text, with beautiful voices and in record time. Rollideo will automatically generate the voices and the subtitles.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Multimedia5 - Simple & Smart creative platform enabling people to communicate, learn and create attention...

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Spark Camera - Make memorable videos

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