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NICE inContact VS Sumo Logic

Compare NICE inContact VS Sumo Logic and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Sumo Logic logo Sumo Logic

Sumo Logic is a secure, purpose-built cloud-based machine data analytics service that leverages big data for real-time IT insights
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Sumo Logic Landing page
    Landing page //
    2023-10-20

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Sumo Logic videos

+ Add

Sumo Logic 2013 Year in Review

More videos:

  • Demo - Next Generation Log Management & Analytics - Demo of Sumo Logic

Category Popularity

0-100% (relative to NICE inContact and Sumo Logic)

NICE inContact

Sumo Logic

Communication
100 100%
Communication
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Log Management
0 0%
Log Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Sumo Logic

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Sumo Logic Reviews

10 Best Grafana Alternatives [2023 Comparison]
Sumo Logic is able to process big data, which means that it is aimed at companies that have a lot of data. In other words, Sumo Logic is aimed at big corporations with big budgets.
Source: sematext.com
11 Best Splunk Alternatives
Sumo Logic is a SaaS-based log management application that can monitor both on-premises and cloud-based services. The platform includes integrations for AWS, Microsoft Azure, Google Cloud, Kubernetes, and Docker, allowing it to work alongside your current tools and services.
Source: www.ittsystems.com
8 Dynatrace Alternatives to Consider in 2021
Sumo Logic is an APM platform that promises faster troubleshooting with integrated logs, metrics, and traces. It focuses on cloud operations and providing analytics to support developers. It has multi-cloud support with over 150 apps that you can integrate with your work. It promises security, scalability, reliability, and performance by ensuring that data is unlimited for...
Source: scoutapm.com
Top 5 NGINX Log Analyzer Tools – Driving Business Growth with Data
Sumo Logic offers an application to analyze NGINX server logs. In addition to analyzing NGINX server performance, the tool can monitor complex transactions and track usage patterns. It uses machine learning capabilities to efficiently analyze huge amounts of logs. The unified logging system enables developers to monitor and troubleshoot issues in real-time, allowing faster...
Source: www.dnsstuff.com
Top 21 Log Management Software Tools
Sumo Logic is a unified logs and metrics platform that helps you analyze your data in real-time using machine-learning, Sumo Logic can quickly depict the root cause of any particular error or event, and it can be setup to be constantly on guard as to what is happening to your apps in real-time. Sumo Logic’s strong point is its ability to work with data at a rapid pace,...
Source: apiumacademy.com

Social recommendations and mentions

Based on our record, Sumo Logic seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

Sumo Logic mentions (1)

  • Roadmap for July
    He's coming with years of experience of having architected systems at Uber, Flock, Sumo Logic and was a founding engineer who helped design the cryptography primitives at Zeta. Someone of his caliber coming onboard means that we'll be able to ship nicer things faster. 🎉. Source: almost 3 years ago

What are some alternatives?

When comparing NICE inContact and Sumo Logic, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

LogicMonitor - LogicMonitor is the SaaS performance monitoring platform for the world's best IT teams. Deploy Fast, Monitor More, Improve Ops.

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