Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Npcap. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
>Installed WireShark 3.6.3.0 >>Opening Yellow Banner displays "Unable to load Npcap or WinPcap (wpcap.dll); you will not be able to capture packets. In order to capture packets, Npcap or WinPcap must be installed. See https://npcap.com/ for a downloadable version of Npcap and for instructions on how to install it." >>>Npcap 1.55 and 1.60 both fail with the same errors when attempting the install process...... Source: over 2 years ago
Https://nmap.org/npcap/ a.k.a. https://insecure.org/ (insecure.com redirects to this). Source: over 2 years ago
Npcap is a tool used to sniff and inject packets. It could be used for something nefarious, but it could also be used for NMAP, WireShark and various other networking tools. Source: almost 3 years ago
2.5: install npcap (you dont need to open it just install it) https://nmap.org/npcap/ (Turn off wifi on pc or laptop). Source: about 3 years ago
Npcap (Free) - Gives PCem access to my PCs network card so I can go online with Windows 95. Source: about 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
WinPcap - Industry-standard tool for link-layer network access in Windows.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Wireshark - Wireshark is a network protocol analyzer for Unix and Windows. It lets you capture and interactively browse the traffic running on a computer network.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Win10Pcap - Win10Pcap is a WinPcap-based Ethernet packet capture library.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!