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OpenMetal is the first company to offer an on-demand, open source hosted private cloud solution that is both affordable and easy to use.
OpenMetal’s platform is based on OpenStack, a leading open source cloud computing platform. This means that OpenMetal customers have access to the latest cloud computing technologies at a fraction of the cost of proprietary cloud solutions.
Many organizations are either building and maintaining their own private clouds, or using a mega-cloud provider. However, building and maintaining your own private cloud is complex and expensive, and the big public cloud providers can be costly and inflexible. We provide an open source alternative with lower costs, more transparency and control, and greater flexibility, all tailored to your unique needs.
Our fully hosted, dedicated bare metal servers provide another option for businesses looking for a hybrid or more dynamic infrastructure approach. Integrate with an OpenMetal cloud or take advantage of standalone bare metal to power even your most demanding workloads. Our powerful automation allows you to deploy and get to business faster.
LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.
LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.
LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.
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LiveAgent's answer:
LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.
OpenMetal.io's answer
OpenMetal is the first company to offer an on-demand, open source hosted private cloud solution that is both affordable and easy to use. Our platform allows you to launch a production-ready, hyperconverged cloud in just 45 seconds - without the expensive hardware investment or steep learning curve. We’re on a mission to make OpenStack accessible to everyone.
Being based on OpenStack means that OpenMetal customers have access to the latest cloud computing technologies at a fraction of the cost of proprietary cloud solutions. No licensing fees and costs that are much lower than the larger cloud providers means more savings for our clients.
Our team is also committed to personal customer service. OpenMetal customers have direct access to our engineering and executive teams for onboarding support, troubleshooting, and integration assistance.
LiveAgent's answer:
LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.
OpenMetal.io's answer
Businesses of all sizes, from startups to large enterprises, have found success on OpenMetal Cloud.
Companies that are currently using public clouds, but are looking for a new cloud deployment model with more flexibility and control are ideal candidates for our platform. Other potential fits include businesses that are running their own on-premises infrastructure, but are looking to migrate to the cloud.
Our clients span a wide range of industries and use cases including SaaS providers, hosting and public cloud providers, managed service providers, and organizations that need to reduce cloud costs, find a public cloud alternative, build big data infrastructure, find S3 alternatives, run Kubernetes workloads, or launch large IaaS deployments.
LiveAgent's answer:
Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.
OpenMetal.io's answer
OpenMetal was originally created by InMotion Hosting. InMotion had long used open source as a foundation and as the company grew and matured, they increasingly used larger and more complex open source systems.
Two of those systems, OpenStack and Ceph, became core to our business. As they did, we collectively realized that accessibility to these incredibly powerful systems was limited to a relative handful of small companies like us or very, very large organizations.
As the consolidation of IT into the hyper-scalers grew rapidly in recent years, their costs also become more clear. Putting aside the dangers of oligopolies, for now, these high costs began to create increasing frustration for all-sized companies with significant IT spending.
In 2021, many firms and analysts began to wake up to this danger to bottom lines and critical thought leaders began to take stances against “mega clouds”. A clear example from large investment firm Andressen Horowitz, titled “The Cost of Cloud, a Trillion Dollar Paradox“, broke this publicly.
In addition to the inherent problems of high costs from public clouds, we believe that the massive consolidation of infrastructure and software into a tiny set of public cloud providers is dangerous on numerous levels.
A balancing force of clouds, operated by smaller companies, smaller governments, and even individuals, is critical to the long term health of IT.
LiveAgent's answer:
Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.
OpenMetal.io's answer
OpenStack, Ceph
LiveAgent's answer:
As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.
LiveAgent's answer:
Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.
Based on our record, OpenMetal.io seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
This is the "business" trying to argue with other companies on reddit why they need to provide payment info to get something for free: https://openmetal.io. Source: about 1 year ago
Shameless plug for my employer? https://openmetal.io. Source: about 1 year ago
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