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OpenText Library Management VS PlayVox

Compare OpenText Library Management VS PlayVox and see what are their differences

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OpenText Library Management logo OpenText Library Management

OpenText Library Management allows to consolidate physical and digital collections while managing your content, resources and more.

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
  • OpenText Library Management Landing page
    Landing page //
    2023-07-02
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

OpenText Library Management videos

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PlayVox videos

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Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to OpenText Library Management and PlayVox)

OpenText Library Management

PlayVox

LMS
100 100%
LMS
0% 0
Communication
0 0%
Communication
100% 100
CMS
100 100%
CMS
0% 0
Work Management
0 0%
Work Management
100% 100

User comments

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What are some alternatives?

When comparing OpenText Library Management and PlayVox, you can also consider the following products

Mandarin Library Automation - Mandarin Library Automation helps librarians and teachers to bring relevant, current information to libraries and classrooms.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

LIBSYS7 - LIBSYS7 is a library management software that offers solutions in library automation, RFID and digital resource management.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Follett Destiny Library Manager - Follett Destiny Library Manager is a complete library management system that can be accessed from anywhere.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

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