Organize Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Organize mentions (7)

• Organize : file management automation tool

  As you've already found, Organize is pretty great. I don't have it running on any of my servers, but I've used it on multiple client systems before with great success. I'd highly recommend it. Source: about 1 year ago

• Selfhosted Hazel

  I use Organize for housekeeping of files. Source: over 1 year ago

• Download TV Shows

  Check out DuckieTV (or something similar, duckie is just the one I like) and Organize (just to automatically organize from the download folder to your library). Source: almost 2 years ago

• Action on folder

  On Mac there is (was?) Hazel, the closest thing on Linux is tfeldmann/organize: The file management automation tool., it uses Python. An alternative would be benjaminoakes/maid: Be lazy. Let Maid clean up after you, based on rules you define. Think of it as "Hazel for hackers"., but it uses Ruby, which I don't know. Source: over 2 years ago

• What application do you want to see in gnome?

  Organize is very good, it's written in modern python, and easy to use, but Hazel is still easier. Maid has arguably a better name, but is written in ruby, which I'm not proficient in. Source: almost 3 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago